Cynthia Subbert
Naples,FL
Summary
Dynamic office manager with a proven track record at A Better Life Chiropractic, adept at enhancing operational efficiency and fostering strong client relationships. Skilled in billing and compliance, I excel in problem resolution and staff training, ensuring a seamless patient experience while maintaining confidentiality and high standards of care.
Overview
2026
2026
years of professional experience
Work History
Patient Care Technician
Hiler Chiropractic Vax-d Spinal Decompression Center Naples Florida
Office Manager
A Better Life Chiropractic
Naples, FL
09.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Insurance Verifications
- Accounts Receivable
- Medical Records
- Handled Attorney Negotiations for Auto Accident Patients
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Perform New Patient Exams & Digital X-rays
- Review X-ray Findings
Recruiter
Express Logistics
Naples, FL
09.2011 - 09.2012
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
Dental Assistant
Naples Dental Studio
01.2004 - 06.2004
- Checking Patients In & Out.
- Insurance Billing
- Assisted patients on exercise machines and Neuropathy treatments
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
Associate Of Arts And Sciences - Dental Hygiene
Edison Community College
Naples,FLHigh School Diploma -
Naples High School
Naples, FL05.2004
Skills
- CPR certification
- Adaptable
- Time management
- HIPAA compliance
- Body mechanics knowledge
- Attention to detail
- Calm under stress
- Medical terminology knowledge
- Patient care technician (PCT)
- Electronic charting
- CNA certification
- Medical terminology
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Employee training
- Training and coaching
- Event coordination
- Compliance monitoring
- MS office
- Computer skills
- Vendor engagement
- Decision-making
- Problem resolution
- Good judgment
- Professional and courteous
- Managing operations and efficiency
Timeline
Office Manager
A Better Life Chiropractic
09.2012 - Current
Recruiter
Express Logistics
09.2011 - 09.2012
Dental Assistant
Naples Dental Studio
01.2004 - 06.2004
Patient Care Technician
Hiler Chiropractic Vax-d Spinal Decompression Center Naples Florida
Associate Of Arts And Sciences - Dental Hygiene
Edison Community College
High School Diploma -
Naples High School