Cynthia Swart
Mesa,AZ
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Overview
12
12
years of professional experience
Work History
Caregiver
Home Assist Health
Phoenix , AZ
12.2022 - 12.2024
- Built strong and trusting rapport with clients and loved ones.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Improved patient outlook and daily living through compassionate care.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Monitored health and well-being of clients and reported significant health changes.
- Educated families about available resources for home health care services in the local community.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Instructed family members on how to provide bedside care.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Consulted with client care team to continually update care plans.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Cashier
Walgreens
Phoenix, Arizona
05.2022 - 07.2023
- Verified customer age requirement for alcohol or tobacco purchases.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer questions and provided store information.
- Answered customers' questions and provided information on store procedures or policies.
- Learned roles of other departments to provide coverage and keep store operational.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves
- Assist customers with finding items
- Clean store
- Take photos
- Customers service
Janitorial Lead
Honeywell
Phoenix, Arizona
07.2021 - 12.2022
- Clean bathrooms
- Take all trash from all manufacturing rooms
- Customer service
- Sweep mop cafeteria
- Assist with work orders
- Assist with emergency leaks and on call 247
Manufacturing Operator
Axon
Scottsdale , Arizona
12.2020 - 12.2021
- I created tasers and body cams for law enforcement and army .
- Also in qa shipping and receiving
- Inspection all tasers inside and out all parts
- Replaced worn tools, blades, or other parts as needed on machines.
- Maintained accurate records of production output and quality inspections.
- Reported any identified issues with quality control procedures immediately.
- Loaded raw materials into hoppers for processing by the machines.
- Assisted in training new operators on proper use of equipment and safety procedures.
- Verified production orders prior to starting set-up.
House Cleaner
West valley maids
Glendale , AZ
12.2017 - 07.2020
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Sorted and counted linens and organized in storage areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Transported trash bags to designated outdoor receptacles for disposal.
- Swept patios or decks of debris or leaves with a broom or blower.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Assisted in laundry services including washing, drying, and folding linens.
- Swept, mopped, vacuumed and polished floors of all types.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated with customers about requests for additional supplies or cleaning services.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Swept and damp-mopped private stairways and hallways.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Customer Service Representative
Amazon
Phoenix, AZ
03.2013 - 12.2017
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
Education
Bachelor of Science -
Gcu
Phoenix, AZ12-2025
High School Diploma -
Ombudsman Charter West
Phoenix, AZ05-2012
Skills
- Lifting and transferring
- Quality program protocols
- Records maintenance
- Behavior redirection
- Meal preparation
- Flexible schedule and availability
- Medical office administration
- COVID-19 safety policies
- Nutrition
- Medication administration
- Medication management
- Compassionate care
- Mobility assistance
- PPE usage
- Team collaboration
- Verbal and written communication
- Transportation services
- Housekeeping tasks
- Patient management
- Client transportation
- Emotional support
Timeline
Caregiver
Home Assist Health
12.2022 - 12.2024
Cashier
Walgreens
05.2022 - 07.2023
Janitorial Lead
Honeywell
07.2021 - 12.2022
Manufacturing Operator
Axon
12.2020 - 12.2021
House Cleaner
West valley maids
12.2017 - 07.2020
Customer Service Representative
Amazon
03.2013 - 12.2017
Bachelor of Science -
Gcu
High School Diploma -
Ombudsman Charter West