Cynthia Thompson

• Research updated and new policies through the Live Manual M21-1, Comprehensive and Pension Bulletins, Fast Letters, Training Letters

• Communicate with peers and management changes to the law that affect Compensation and Pension claims
• Accountable for proper analysis, development, and adjudication of claims
• Provide timely feedback and appropriate citations in identifying discrepancies when returning
• an award to a VSR for correction
• Demonstrate a high degree analytical ability and independent judgment in adapting guidelines
• and procedures base on the evidence of each claim
• Ability to communicate verbally and in writing with my superiors, co-workers and senior
• leadership
• Effectively managed workload and priorities established by senior leadership Review and
• determine proper action on rating related end products and non rating related end products
• Identify issues, gather relevant evidence , adjudicate claims and input data necessary
• to generate the award and notification letter form veteran payments
• Control pending issues or schedule future actions send the veteran complete and correct
• notification of benefits determinations
• Make administrative grants or denials for issues where formal rating decisions are not required by law
• Communicate with the veteran to ensure information we have in systems are accurate to
• ensure timely processing of a complete claim
• Compare claims submitted with the final rating decision to ensure all benefits claims are addressed
• Make sure all systems are update correctly and all systems are matching
• Passed both Veterans Service Representative Skills Certification Test and Senior Veterans
• Representative Skills Certification Test
• Proficient in VA automated systems and applications like Capri, Share, VBMS Core, VBMS A,
• VETSNET, BDN and M21-1 along with CFR