Cynthia Torres
Taylorsville,salt lake
Overview
15
15
years of professional experience
Work History
Customer Service Representative
ntw corporation
West Valley City, UT
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handling customers' billing accounts.
- Using MS Excel and the email system.
- Following up on assignments.
- Filing system.
- Operating office equipment: fax, copier, printer.
- Perform additional duties as assigned.
Quality Control Inspector
Spectrum Lighting & Controls
Fall River, MA
09.2016 - 10.2022
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Trained new employees on proper use of test equipment and inspection techniques.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
Certified Nursing Assistant
Willimansett Center East
Chicopee, MA
08.2009 - 10.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Department Lead
Spectrum Lighting & Controls
Fall River, MA
09.2015 - 09.2016
- Developed and implemented departmental policies and procedures.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
- Reviewed time sheets for accuracy prior to submitting them for payroll processing.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
Inventory Coordinator
Spectrum Lighting & Controls
Fall River, MA
05.2015 - 08.2015
- Maintained accurate inventory records and ensured accuracy of data entry.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Organized shipments for delivery to customers in a timely manner.
Education
High School Diploma -
Roger L Putnam Vocational Technical Academy
Springfield, MA05-2003
Skills
- Product Knowledge
- Paperwork Processing
- Data Entry
- Data Collection
- Call Management
- Scheduling
Timeline
Customer Service Representative
ntw corporation
10.2022 - Current
Quality Control Inspector
Spectrum Lighting & Controls
09.2016 - 10.2022
Department Lead
Spectrum Lighting & Controls
09.2015 - 09.2016
Inventory Coordinator
Spectrum Lighting & Controls
05.2015 - 08.2015
Certified Nursing Assistant
Willimansett Center East
08.2009 - 10.2022
High School Diploma -
Roger L Putnam Vocational Technical Academy
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