Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Cynthia Turner
Customer Service
Chester ,PA
Summary
Overview
15
Customer Service/Management Experience
1
OSHA 10 Certification
1
ATSSA Traffic Controller Supervisor Certification
9
years of professional experience
Work History
Safety Support/Buckley Cable
Traffic Control Supervisor
07.2023 - 11.2023
Job overview
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Created traffic control plans for difficult areas to support public and crew member safety.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
Widener University
Security Officer
09.2022 - 07.2023
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Chester Parking AuthorityChester, PA
Parking Enforcement Officer
08.2022 - 09.2022
Job overview
- Wrote and issues citations or warnings to owners of vehicles.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Spring Shower Sprinklers
Sales Representative
02.2022 - 07.2022
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Wright Of DelawareWilmington, DE
Traffic Control Crew Lead
03.2021 - 01.2022
Job overview
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Created traffic control plans for difficult areas to support public and crew member safety.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Maintained traffic control plans for proper management of traffic during construction and events.
CarMax
Operations Specialist
01.2021 - 03.2021
Job overview
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
Delaware Department Of Transportation
Toll Collector
06.2018 - 12.2020
Job overview
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Communicated to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Operated toll collection equipment and processed toll payments accurately.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Monitored toll lane activity and generated operational reports.
- Performed cash, card and check transactions to complete customer purchases.
Lowes
Front End Team Lead
04.2015 - 01.2018
Job overview
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Concord High SchoolWilmington, DE
High School Diploma
06.2004
University Overview
Skills
- Maintaining Customer Database
- Product and Service Knowledge
- Product Management and Pricing
- Quotas and Goals
- Registration Documents
- Mobility Devices
- Wireless Telecommunications
- Prioritizing Workflows
- Social Perceptiveness
- Traffic Management
Certification
- OSHA 10 Certification
- Flagger Certification From ATSSA
- First Aid/AED/CPR Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Timeline
Traffic Control Supervisor
Safety Support/Buckley Cable
07.2023 - 11.2023
Security Officer
Widener University
09.2022 - 07.2023
Parking Enforcement Officer
Chester Parking Authority
08.2022 - 09.2022
Sales Representative
Spring Shower Sprinklers
02.2022 - 07.2022
Traffic Control Crew Lead
Wright Of Delaware
03.2021 - 01.2022
Operations Specialist
CarMax
01.2021 - 03.2021
Toll Collector
Delaware Department Of Transportation
06.2018 - 12.2020
Front End Team Lead
Lowes
04.2015 - 01.2018
Concord High School
High School Diploma
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