Cynthia Ulloa
El Monte,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level appraisal position. Ready to help team achieve company goals. Detail-oriented offering 4 years of appraisal experience. Strong knowledge of insurance processes and documentation. Communicative and assertive with commitment to accurate and timely appraisals. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Material Damage Appraiser
Kemper Insurance
11.2019 - Current
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Created detailed assessments of damages to vehicles.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written. (Bilingual in Spanish and English
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Receptionist
Sharp Image Collision Center Inc
01.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
Florist Manager
Blooming Flowers & Gifts
06.2013 - 01.2019
- Trained employees on customer order taking and basic floral arranging.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Mountain View High School
El Monte, CA06.2013
Skills
- Complex Problem-Solving
- Estimating Workloads
- Social Perceptiveness
- Critical Thinking
- Customer Satisfaction
- Onsite Inspection Skills
- Natural Disaster Experience
- Auto Damage Appraisal
- Salvage Value Determination
- Body Shop Knowledge
- Claims Investigations
Certification
- Certified I-CAR Pro Level 1 & 2
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Material Damage Appraiser
Kemper Insurance
11.2019 - Current
Receptionist
Sharp Image Collision Center Inc
01.2019 - 10.2019
Florist Manager
Blooming Flowers & Gifts
06.2013 - 01.2019
High School Diploma -
Mountain View High School
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