Mandy Hurst
Stephens City,VA
Summary
Representative with 19 years of extensive expertise in claims adjustment and patient registration. Adept at leveraging data-driven analysis, enhancing inter-departmental communication, and implementing digital systems to boost efficiency. Committed to fostering a collaborative and innovative atmosphere to drive strategic decision-making and improve overall workflow.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Material Damage Appraiser
Westfield Insurance
Columbus, Ohio
03.2015 - 05.2023
- Assessed and wrote vehicle estimates in CCC and Mitchell systems.
- Determined salvage value for total-loss vehicles. Discussed vehicle settlements and negotiated value and condition of vehicle with customers.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Managed heavy workload of 130 + ongoing cases thanks to strong organizational, time management and collaboration skills.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Licensed Auto Claims Adjuster
Nationwide Insurance
Columbus, Ohio
11.2007 - 03.2015
- Researched and verified insurance policy coverage.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Investigated properties, classified damages and created estimates outlining repair costs.
Patient Registration Representative
The Ohio State Medical Center
Columbus, Ohio
11.2007 - 07.2009
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
Education
Master's Degree of Public Administration - Non-Profitable Organizations
DeVry-Keller School of Management
08.2013
Bachelor's Degree of Applied Management -
Franklin University
08.2007
Associate Degree Early Childhood Development -
Washington State Community College
08.2004
Certification
Property & Casualty Appraiser license in multiple states
Timeline
Material Damage Appraiser
Westfield Insurance
03.2015 - 05.2023
Licensed Auto Claims Adjuster
Nationwide Insurance
11.2007 - 03.2015
Patient Registration Representative
The Ohio State Medical Center
11.2007 - 07.2009
Master's Degree of Public Administration - Non-Profitable Organizations
DeVry-Keller School of Management
Bachelor's Degree of Applied Management -
Franklin University
Associate Degree Early Childhood Development -
Washington State Community College