Cynthia Valland
Registered Nurse
Wyoming,MN
Summary
Compassionate Registered Nurse with over 22 years of experience in offering comprehensive patient care in a mental health hospital, acute care hospital and home care based environments. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Work well with diverse patient population and foster trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Registered Nurse Supervisor
Anoka Metro Regional Treatment Center
Anoka, MN
03.2019 - Current
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Managed infection control and critical incidents and made procedural changes and improvements.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Led successful 40-person team comprised of RNs, LPNs and ancillary staff.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Audited charts and reviewed clinical documents to verify accuracy.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues and employee issues.
Director of Professional Services
Hennepin Home Health Care
Brooklyn Park, MN
05.2011 - 03.2019
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Interviewed, supervised and motivated 45 staff members to achieve optimal productivity.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
- Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
- Direct, supervise and evaluate work activities in the nursing department, therapy department, ARMHS department and other office staff personnel.
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical agency staff.
- Direct and conduct recruitment, hiring and training of personnel.
- Establish work schedules and assignments for staff, according to workload, space and staff availability.
- Maintain awareness of advances in practice,Medicare guidelines, government regulations and health insurance changes.
- Develop instructional materials and conduct in-service and community-based educational programs. Hold weekly meeting with all departments.
- Perform admissions, discharges and resumptions as well as recertification's and basic nurse visits when low on staffing.
- Manage therapy department including weekly meetings, scheduling, issues that arise with clients and employee performance evaluations.
- Manage the ARMHS department including weekly meetings, scheduling, issues that arise with clients and employee performance evaluations.
- Manage Under the Weather, a company that takes care of children from 18 months to 16 years of age that are sick and can't go to daycare or school. I oversee the daily activities of this company, assess child's needs, and place in appropriate classrooms based on illness.
- State, Federal and chart audits. Had a 100% deficiency free audit in 2016 and 2018.
Registered Nurse
Mercy Hospital
Coon Rapids, MN
11.1999 - 05.2011
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over five patients daily.
- Updated patient charts using Epic with data such as medications to keep records current and support accurate treatments.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
- Prepared patients for surgery, educating patients and family members on surgical procedures.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
Education
Associate of Science - Registered Nurse
Anoka-Ramsey Community College
Minneapolis, MN 09.1997 - 10.1999
Skills
Process improvements
Planning and scheduling
Policy updates
Nursing staff management
Patient and family advocacy
Staff supervision
High level of autonomy
Managing deadlines
Regulatory compliance
Infection control measures
Evaluations
EMR / EHR
Employee Evaluation
Case management
Timeline
Registered Nurse Supervisor
Anoka Metro Regional Treatment Center
03.2019 - Current
Director of Professional Services
Hennepin Home Health Care
05.2011 - 03.2019
Registered Nurse
Mercy Hospital
11.1999 - 05.2011
Associate of Science - Registered Nurse
Anoka-Ramsey Community College
09.1997 - 10.1999