Sheree Serrano
Spring Hill,FL
Summary
Hardworking, driven, compassionate, experienced Registered Nurse Supervisor with a proven leadership at Access Healthcare Physicians Group, enhancing patient care through effective leadership, staff mentoring, and seamless collaboration with physicians, hospitalists, care managers, medical directors, health plan concurrent nurse reviewers, home healthcare agency's, IT department and DCF as needed. Skilled in regulatory compliance and quality improvement, effectively streamlined care processes and fostered a supportive environment, driving advancements in healthcare delivery and patient satisfaction. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. While reducing avoidable utilization, managing chronic conditions and educating members to increase communication with their providers to remove any barriers to keeping members healthy and maintaining their independence.
Overview
19
19
years of professional experience
Work History
Registered Nurse Supervisor
Access Healthcare Physicians Group
11.2015 - Current
- Developed strong rapport with providers, team leads, patients and families, providing emotional support during challenging situations.
- Served as a liaison between administration, medical director, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules/PTO ensuring adequate coverage for while minimizing overtime costs.
- Assisted in the onboarding process for new hires, offering guidance and mentorship to help them acclimate quickly to their roles.
- Educated patients, families and caregivers on diagnosis and disease process, and management and lifestyle options.
- Enhanced staff performance through regular coaching, training, and performance evaluations.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Oversaw quality assurance initiatives to identify areas of improvement within the department and implement corrective action plans accordingly.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Supervised, directed, and motivated high-quality performance from nursing staff to ensure care management assertiveness was implemented. Goal to reduce avoidable utilization and assist with any and all barriers to patients receiving proper healthcare.
- Assisted with the implementation and the development of Care Management Software projects with three different companies for the creation of Care Management documentation software, initial assessments and individualized care plans.
- Supervised multiple delegated entities, completed and submitted monthly, quarterly and annual reports via excel timely and with accuracy.
Registered Nurse
St. Joseph's Hospital North
08.2010 - 11.2015
- Facilitated successful breastfeeding experiences by assisting new mothers with proper latch techniques and positioning strategies.
- Supported obstetricians during inductions of labor using pharmacological agents such as Pitocin and Cervidil.
- Prevented infections in newborns through strict adherence to sterile techniques during invasive procedures such as umbilical cord clamping and circumcision.
- Assisted physicians in performing complex medical procedures such as epidurals, cesarean sections, and forceps deliveries.
- Ensured continuity of care for patients transitioning from antepartum to postpartum units by communicating effectively with other healthcare providers regarding individual needs and treatment plans.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
Obstetrics Registered Nurse/NICU Registered Nurse
Spring Hill Regional Hospital
01.2008 - 10.2010
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Maintained accurate documentation of all patient interactions using electronic medical records systems for streamlined information sharing among providers.
- Reduced maternal and neonatal complications through diligent monitoring of vital signs, fetal heart rate, and contractions both in Labor and Delivery, Post Partum and NICU.
- Exhibited strong critical thinking skills in responding to emergencies such as postpartum hemorrhage or neonatal resuscitation, collaborating with the healthcare team to provide prompt interventions and stabilize patients'' conditions.
Registered Nurse
Horizon Home Care Services
01.2006 - 05.2007
- Conducted thorough patient assessments using critical thinking skills to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Educated family members and caregivers on patient care instructions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Central High School
Springhill, Florida1999
Associate of Science - Registered Nurse
Pasco Hernando Community College
Hernando2005
Licensed Practical Nurse -
Pasco Hernando, Community College
Hernando, FL2003
Skills
Accomplished leader and team player
Multitasking and Organization
Staff Leadership
Deadline Management
Workload Management
Compliance and Quality Assurance Oversight
Case Management
Clinical Supervision
Hiring and Terminations
Department management
Corrective Action Implementation
Policy Development
Patient Assessments
Community Resources
Coaching and Mentoring
Quality Improvement
Policy updates
Staff Scheduling/Payroll
Process Improvements
Regulatory Compliance
Physician Collaboration
Timeline
Registered Nurse Supervisor
Access Healthcare Physicians Group
11.2015 - Current
Registered Nurse
St. Joseph's Hospital North
08.2010 - 11.2015
Obstetrics Registered Nurse/NICU Registered Nurse
Spring Hill Regional Hospital
01.2008 - 10.2010
Registered Nurse
Horizon Home Care Services
01.2006 - 05.2007
Central High School
Associate of Science - Registered Nurse
Pasco Hernando Community College
Licensed Practical Nurse -
Pasco Hernando, Community College
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