JEWEL HIGGS RN
Bear,DE
Summary
Established and highly skilled Registered Nurse with 29 years of extensive leadership and training expertise. Able to quickly develop rapport with patients, families, support staff and other healthcare professionals. Motivated to leverage an opportunity that will utilize my many years of experience and knowledge in nursing and multiple specialties of healthcare.
Overview
22
22
years of professional experience
Work History
Registered Nurse Supervisor
Complete Care at Brackenville
Hockessin, DE
08.2023 - Current
- Directly supervise the nursing staff on assigned shift by monitoring the distribution of medications, blood draws, and other elements of patient care.
- Conduct nursing rounds on all units multiple times throughout the shift.
- Provide education, as needed, to staff, residents and resident family members.
- Ensure staff are performing all duties in accordance with local, state and federal guidelines.
- Other duties as assigned by Assistant Director of Nursing, Director of Nursing or Administrator.
- Schedules personnel for the current shift and the upcoming shift, as appropriate to the identified resident care needs.
Clinical Registered Nurse Case Manager
Bayada Home Health
Wilmington, DE
09.2022 - 02.2023
- Developed and coordinated patient care plans, patient assessments and collaboration with physicians to meet individual patient needs and appropriate level of care.
- Assessed and reviewed patients for discharge planning and integrated services for patients requiring home care, home infusion and durable medical equipment.
- Collaborated in consults with healthcare team, patient care plan development, patient monitoring, health coaching for chronic diseases, evaluations and provided updates to patients and families.
- Advocated for patients by identifying insurance coverage, secured insurance authorizations to appropriate homecare, rehabilitation or long-term care facilities, communicate care preferences to practitioners and verifying interventions achieved patients' treatment goals.
- Coordinated home care, home infusion, durable medical equipment, utilizing the most cost effective vendors and suppliers. Maintained comprehensive base of supplies to meet expected patient demands and public health emergencies.
Remote Clinical Triage Registered Nurse
HealthHelp WNS
Houston, TX
02.2022 - 08.2022
- Answer calls from injured workers, immediately gather basic information, identify urgent/emergent situations, begin first aid and direct injured worker to most appropriate level of care.
- Educate the injured worker on self-treatment and next level of care, adhering to all appropriate privacy, security, confidentiality policies and procedures with HIPAA compliant home office.
- Ability to prioritize in a multi-task, fast paced environment, talk, type and think at the same time.
Remote Review Nurse for BFCC NCORC Contract
Avar Consulting Inc.
Rockville, MD
07.2019 - 01.2020
- Complete comprehensive review of medial records to determine medical necessity, appropriateness of utilization and/or coding.
- Identified quality and patient safety issues in accordance with the pre-established criteria and refer to the Medical Director or peer review.
- Interpret and apply coverage and payment policies, standards of care and /or utilization review criteria as applicable to specific position.
- Identify areas per criteria for potential modification and make appropriate recommendations.
Charge/Facility Supervisor Registered Nurse
Genesis Brightwood Rehabilitation/LTC Facility
Baltimore, MD
06.2009 - 03.2011
- Oversee and implement patient nursing care, patient and family teaching and served on committees to improve and standardize practices and procedures.
- Implemented, monitored and reviewed care plans and ensured JCAHO, Medicare and Medicaid guidelines were followed.
- Assist patients in achieving higher standards of living through effective health coaching.
- Provided vaccinations for patients and staff.
- Educated new employees on company processes, protocols and documentation/paperless charting system.
Private Duty Registered Nurse
William Higgs/Jane Lindenberg
Baltimore, MD
12.2007 - 12.2009
- Monitor all critical measurements for low to high acuity.
- Collaborate with physician to establish medication reconsiliation, treatments, wound care and rehabilitation services.
- Educate patients and families to treatment plan, community services and maintenance of a healthful environment.
- Supervise/precept RN's, LPN's and health care aides.
Charge/Critical Care Registered Nurse
Maryland General Hospital
Baltimore, MD
01.2009 - 05.2009
- Provided care for patients with life-threatening illnesses.
- Determine the need for appropriate lab tests, interpret lab results and collaborate with physicians regarding patient's plan of care.
- Monitor and report conditions of intubated and ventilated patients.
- Trouble-shoot issues and coordinate with internal departments to keep operations running smoothly and ensure proper clinical and support staff were available for patient care.
Charge/ICU Registered Nurse
Upper Chesapeake Medical Center
Bel Air, MD
10.2001 - 12.2006
- Provided care for patients with life threatening illnesses/conditions.
- Assess and care of critical Cardiac, Respiratory, Neurological, Medical and Surgical patients.
- Continuous monitoring of vital signs, hemodynamics, central lines, arterial lines, chest tubes and interpretation of arrhythmias
- Administer vasopressors and cardiac medications per protocol
- Maintain ventilator support, monitor sedative and paralytic medications, IV Therapy and maintain documentation for patient.
- Work closely with a diverse medical team of physicians and clinicians, assisting them in treatments/protocols for critically ill patients.
- Represented ICU at the Senior Leadership Forum.
- Repeatedly commended by patients and supervisors for outstanding culturally sensitive quality of care.
Education
Associate of Science - Nursing
Community College of Baltimore County, Essex
Baltimore06.1994
Skills
- Experienced Remote Care Nurse/Telephone Triage
- Excellent Customer Service/Intake/Admissions/Discharges
- Chronic Care Management/Remote Patient Monitoring
- HIPAA/NCQA procedures and standards
- Case Management/Care Coordination
- Wellness Coaching/Chronic Disease Management
- Detail Oriented/Superb Organization
- Team Leader/Preceptor/Charge Nurse
- Nursing Supervisor
- Critical Care ICU/PACU/IV Therapy
- Med-Surg/Rehabilitation/Transitional Care/Geriatrics
- Oncology/Home Health/Dialysis/Hospice
- HEDIS/Data Abstraction/Hybrid 2021
- Medicare/Medicaid
- EMR/EHR/MS Office/Excel/Outlook
Certifications and Licensure
- BLS, CPR, AED, First Aid and BBP- 2022
- Maryland Registered Nurse Multi-state Compact #R122352 (active/2024)
Awards and Recognition
- Recipient of Nursing Excellence Award-Upper Chesapeake Medical Center
- Widely Recognized for exceptional collaboration with physicians and multidisciplinary healthcare teams-Upper Chesapeake Medical Center/Genesis Brightwood/Maryland General Hospital/Avar Consulting Inc.
Timeline
Registered Nurse Supervisor
Complete Care at Brackenville
08.2023 - Current
Clinical Registered Nurse Case Manager
Bayada Home Health
09.2022 - 02.2023
Remote Clinical Triage Registered Nurse
HealthHelp WNS
02.2022 - 08.2022
Remote Review Nurse for BFCC NCORC Contract
Avar Consulting Inc.
07.2019 - 01.2020
Charge/Facility Supervisor Registered Nurse
Genesis Brightwood Rehabilitation/LTC Facility
06.2009 - 03.2011
Charge/Critical Care Registered Nurse
Maryland General Hospital
01.2009 - 05.2009
Private Duty Registered Nurse
William Higgs/Jane Lindenberg
12.2007 - 12.2009
Charge/ICU Registered Nurse
Upper Chesapeake Medical Center
10.2001 - 12.2006
Associate of Science - Nursing
Community College of Baltimore County, Essex