Cynthia Vang
Cleveland,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Nail Technician
City Nails
Cleveland, OH
05.2024 - Current
- Provided high-quality nail services, ensuring client satisfaction and repeat business.
- Maintained cleanliness and sanitation of workstations, adhering to health regulations.
- Assisted clients in selecting nail designs and colors, enhancing overall experience.
- Educated clients on proper nail care techniques, promoting product sales and services.
- Implemented new techniques in manicure and pedicure services to enhance service offerings.
- Resolved customer complaints effectively, fostering positive client relationships and loyalty.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Educated clients on benefits of regular nail care, fostering loyalty and repeat business.
- Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
Server
Firebirds Wood Fired Grill
Orange, OH
09.2023 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
Packing Shipper
Applied
Strongsville, OH
08.2023 - 09.2023
- Organized deliveries by sorting and stocking receivables
- Prepared packages for shipping and determined most economical shipping methods.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Identified order discrepancies and damaged items and notified supervisor.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared documentation to track and report on damaged or missing items.
- Obtained required documentation to process shipments and support movement.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Weighed mail to determine correct postage.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Account Manager
United energy services
Independence, OH
06.2023 - 08.2023
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Collaborated with sales team to collectively drive growth and market share.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Phlebotomist
Griffols
Akron, OH
11.2022 - 08.2023
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Stocker Associate
Walmart
Akron, OH
08.2021 - 12.2022
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
- Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
- Processing freight and preparing backroom for incoming freight.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Greeted customers and retrieved requested products to drive satisfaction.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Updated product labels to reflect accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Resolved or assisted in handling routine customer concerns within established guidelines.
Internship Student
akron waterways renewal
Akron, OH
06.2021 - 07.2021
- Worked well in team environment as well as independently.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
- Participated in research to support goals and objectives of employer and assigned team.
- Compiled, modeled and reported on data for staff members as directed.
- Worked with team members to promote great customer service and pleasant work environment.
- Supported various program activities, assisting with administrative tasks.
- Attended and participated in meetings and brainstorming sessions with team members.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
Assembly Line Worker
Rubber City Nutrition
Tallmadge, OH
02.2021 - 07.2021
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Recognized defective material and reported issues to management.
- Completed component assembly with minimal supervision to meet deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Used established assembly instructions to complete jobs.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Assembled component parts of items and completed hand-finishing of final products.
- Built and packaged products to comply with multiple work orders and deadlines.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Inspected and tested final products to verify conformance to established tolerances.
- Worked through each required task and step in production processes.
- Maintained assembly and production equipment to meet operational goals.
- Packed finished products and prepared for shipment.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Packaged products and double-checked package labels for accuracy.
- Performed quality checks on products and documented discrepancies.
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
- Operated machinery, forklifts and other heavy equipment.
Education
High School Diploma -
East Community Learning Center
Akron, OH06.2021
Skills
- Drawing Blood
- Sanitation and Sterilization
- Patient Relations
- Production Equipment Assessment
- Process Compliance
- Production Monitoring
- Quality Assurance and Control
- Work Area Cleaning
- Dependable and Responsible
- Polishing Work
- Manufacturing Experience
- Product Displays
- Safety Methods
- Shipping and Receiving
- Stocking and Replenishing
- Forklift Operation
- Teamwork and Collaboration
- Attention to Detail
- Quick Learner
- Order Fulfillment
Timeline
Nail Technician
City Nails
05.2024 - Current
Server
Firebirds Wood Fired Grill
09.2023 - 05.2024
Packing Shipper
Applied
08.2023 - 09.2023
Account Manager
United energy services
06.2023 - 08.2023
Phlebotomist
Griffols
11.2022 - 08.2023
Stocker Associate
Walmart
08.2021 - 12.2022
Internship Student
akron waterways renewal
06.2021 - 07.2021
Assembly Line Worker
Rubber City Nutrition
02.2021 - 07.2021
High School Diploma -
East Community Learning Center
Education and Training
other