Nikki Sams
Fairfield Township,USA
Summary
Summary Statement 15 years of Customer Service experience. Safety and Security per FAA regulations, Company policy and procedures. Duties include safety checks, service and medical emergencies. Previously qualified on the 737, 747, 757, 767, 777, 787, MD80, DC10 and the Airbus. Work Experience Continental Airlines United Airlines, Newark Airport, New Jersey March 13, 2001 - September 30, 2016 USAF 14th Airlift Squadron, Charleston AFB, South Carolina February 8th, 1994 - February 8th, 1998
Overview
1
1
Certification
24
24
years of professional experience
Work History
Phlebotomist Technician
Cincinnati Children's Hospital Liberty Campus
06.2021 - 2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples efficiently from patients of varying ages, ensuring comfort and safety.
Flight Attendant
Continental/ United Airlines
01.2001 - 10.2017
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Systems Operations Specialist
United States Air Force
02.1994 - 02.1998
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelors of Science - Psychology
University of Houston Downtown
Houston, TexasSkills
- Multitasker
- Precise
- Punctual
- Loyal
- Hard working
- Awards
- Customer Service Award
- United Airlines 2014
- 5,000 Award for Exceptional Customer Service
- Phlebotomy Procedures
- Venipuncture and Capillary Puncture
- Blood Cultures
- Biohazardous Waste Disposal
- Venipuncture
- OSHA Regulations
- Maintaining Confidentiality
- Epic Software
- Blood Sample Collection
- Specimen Collection and Storage
- Finger Stick Method
- Collect Samples
- Specimen Labeling Procedures
- Vacuum Tube and Syringe Use
- Package Specimens
- Customer Satisfaction
- Patient Confidentiality
- HIPAA
- Processing Specimens
- Drawing Blood
- Patient confidentiality
- Specimen labeling
- Venipuncture technique
- Data entry
- Order of draw
- Quality control
- Sample and specimen collection
- Pediatric phlebotomy
- Quality control guidelines
- Phlebotomy technician
- Blood culturing
- Machine calibration
- Certified in CPR/AED
Certification
NHA
Timeline
Phlebotomist Technician
Cincinnati Children's Hospital Liberty Campus
06.2021 - 2023
Flight Attendant
Continental/ United Airlines
01.2001 - 10.2017
Systems Operations Specialist
United States Air Force
02.1994 - 02.1998
Bachelors of Science - Psychology
University of Houston Downtown