Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Vela

Wesley Chapel,FL

Summary

Dynamic professional with a proven track record at JCPenney, adept in enhancing customer satisfaction and exceeding sales targets through exceptional service and leadership qualities. Skilled in cash handling and inventory management, I have consistently fostered team collaboration and innovation, achieving notable sales growth. My approach combines engaging diverse customers with strategic sales expertise, driving significant business outcomes.

Overview

28
28
years of professional experience

Work History

Omni Associate

JCPenney
08.2023 - 06.2024
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Supervisor

JCPenney
10.2008 - 03.2021
  • Monitored daily sales performance and provided feedback to each team member.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.

Driver Coordinator

Walmart Distribution
09.1996 - 03.2008
  • Met transportation service targets and delivered loads on time.
  • Entered daily truck deliveries for payroll
  • Verified PO from vendors
  • Assigned slots for incoming freight

Education

GED -

New Braunfels High School
New Braunfels, TX 78130
11-1985

Skills

  • Attention to Detail
  • Computer Skills
  • Engaging with Diverse Customers
  • Cash Handling
  • Customer Engagement
  • Leadership Qualities
  • Order Fulfillment
  • Record and File Management
  • Sales expertise
  • Shipment Processing
  • Creative Thinking
  • Inventory and Stocking

Languages

Spanish
Elementary

Timeline

Omni Associate

JCPenney
08.2023 - 06.2024

Sales Supervisor

JCPenney
10.2008 - 03.2021

Driver Coordinator

Walmart Distribution
09.1996 - 03.2008

GED -

New Braunfels High School

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Cynthia Vela