Cynthia Villagran
Tucson,AZ
Summary
Dynamic professional with a proven track record at Tucson Gastroenterology Specialists, excelling in insurance verification and customer service. Adept at data analysis and problem-solving, I streamlined processes to enhance efficiency and fostered strong patient relationships, ensuring high satisfaction levels. Committed to delivering exceptional care and support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Pre Visit Coordinator, Insurance Verifier
Tucson Gastroenterology Specialists
Tucson, AZ
02.2023 - Current
- Streamlined insurance verification processes for new and existing patients to enhance efficiency.
- Informed patients of eligibility status, fostering improved understanding of coverage.
- Resolved issues promptly, maintaining high levels of customer satisfaction.
- Conducted research and analysis to support strategic planning and decision-making.
- Validated medical records for accurate digital upload, ensuring compliance with standards.
- Assisted with clerical tasks including filing, copying, scanning, and faxing documents.
Team Leader
Chick-fil-A
Tucson, AZ
04.2024 - 07.2024
- Resolved customer complaints to ensure high-quality service delivery and satisfaction.
- Monitored daily workflows for compliance with established policies and procedures.
- Mentored new employees on machine operations and conducted safety training to reduce injuries.
- Achieved promotion to leadership role due to exceptional work ethic and dedication to customers.
Caregiver
Tj Loving
Tucson, AZ
12.2022 - 04.2023
- Transported clients to medical appointments and errands using wheelchair accessible vehicles.
- Prepared meals and conducted grocery shopping to ensure proper nutrition.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Removed hazards such as rugs and furniture to enhance client safety in the environment.
Shift Leader
Panda Express
Tucson, Arizona
10.2020 - 01.2023
- Executed daily opening and closing tasks, including cash counting and till reconciliation.
- Fostered strong relationships with customers and departments to resolve issues efficiently.
- Identified cost-saving opportunities through enhanced operational efficiency and waste reduction.
- Supervised employees during shifts, ensuring adherence to management standards.
Education
Some College (No Degree) -
Rio Rico Highschool
Rio Rico Skills
- Insurance verification
- Data analysis
- Medical record validation
- Customer service & Care
- Clerical support
- Multitasking and organization
- Team collaboration
- Problem-solving
- Time management
Languages
Spanish
Professional
English
Professional
Timeline
Team Leader
Chick-fil-A
04.2024 - 07.2024
Pre Visit Coordinator, Insurance Verifier
Tucson Gastroenterology Specialists
02.2023 - Current
Caregiver
Tj Loving
12.2022 - 04.2023
Shift Leader
Panda Express
10.2020 - 01.2023
Some College (No Degree) -
Rio Rico Highschool
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