Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Villalta

Long Beach,CA

Summary

Versatile team member offering experience handling tasks smoothly and efficiently. Friendly and reliable with unmatched customer service and workplace focus. Excellent multi-tasking aptitude. Committed, hardworking, diligent and responsible. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. .

Overview

2
2
years of professional experience
1
1
Certification

Work History

Personal Shopper

Instacart
Long Beach, California
03.2022 - Current
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Picked quality and accurate items for customer orders.
  • Consulted with customers on food selections and custom order requests.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Maximized efficiency by scanning items quickly and completing orders quickly.

Cashier

CEC Entertainment
Long Beach, California
01.2015 - 12.2016
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Tallied cash drawer at beginning and end of each work shift.
  • Stocked, tagged and displayed merchandise as required.
  • Processed customer refunds and exchanges according to established guidelines.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked personal identifications during alcohol sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

After School Program Leader

Conservation Corp Long Beach
Long Beach, California
09.2016 - 11.2016
  • Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
  • Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
  • Selected nutritious snacks and educational toys for students.
  • Implemented student safety measures across program to minimize accidents.
  • Created fun, age-appropriate activities for school-age children.
  • Supervised up to 20 students during outdoor exercise periods, monitoring group and individual safety.
  • Communicated with parents to encourage active parental participation in education.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Counseled students about rules and policies during school assemblies.
  • Verified student grades, attendance and schedules.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.

Education

High School Diploma -

Education Partnership High School
Long Beach, CA
03.2012

Skills

  • Lift up to 50 pounds
  • Trend understanding
  • Online ordering familiarity
  • Delivery management
  • Customer Relations
  • Product knowledge
  • Cash Handling
  • Point of sale operation
  • Product and service sales
  • Store opening and closing

Certification

Certified in Quickbooks Online

Timeline

Personal Shopper

Instacart
03.2022 - Current

After School Program Leader

Conservation Corp Long Beach
09.2016 - 11.2016

Cashier

CEC Entertainment
01.2015 - 12.2016

High School Diploma -

Education Partnership High School

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Cynthia Villalta