Cynthia Villarreal
Houston,TX
Summary
Dynamic professional with a strong focus on operational efficiency, compliance management, and strategic planning. Demonstrated ability to foster relationships and lead initiatives that align with organizational goals, driving growth and enhancing overall performance.
Overview
13
13
years of professional experience
Work History
Regional Operations Manager
Oak Dental Partners
Houston, TX
01.2025 - Current
- Fostered relationships with vendors to negotiate contracts and optimize supply chain processes.
- Coordinated regional marketing campaigns to increase patient engagement and retention rates.
- Mentored junior managers, promoting leadership skills and enhancing team performance across the region.
- Spearheaded strategic initiatives that aligned operational goals with organizational objectives, driving overall growth.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
Regional Operations Manager
Guardian Dentistry Partners
Houston, TX
06.2018 - Current
- Streamlined operational workflows to enhance efficiency across multiple dental practices.
- Led cross-functional teams in implementing new technology systems for improved patient management.
- Developed training programs for staff to ensure compliance with industry regulations and best practices.
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 5 locations per week to manage each office and perform reviews of individual managers and employees.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
Office Manager
Tuth Dental
Katy, TX
03.2015 - 06.2017
- Managed daily office operations to ensure efficiency and productivity.
- Developed and implemented office procedures to improve workflow and communication.
- Coordinated staff schedules and resources to optimize operational effectiveness.
- Oversaw inventory management, ensuring timely supply replenishment and cost control.
- Led monthly team meetings to assess performance metrics and strategize improvements.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Executive Director
Autumn Grove Cottage
Houston, TX
05.2013 - 01.2015
- Directed operational strategies to enhance resident care and service quality.
- Implemented staff development programs to improve team performance and retention rates.
- Oversaw budgeting processes, ensuring financial sustainability and resource allocation efficiency.
- Established partnerships with local organizations to expand community engagement initiatives.
- Facilitated communication between management, staff, and residents to foster a collaborative environment.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
Education
Associate of Science - Accounting And Finance
University of Phoenix
Tempe, AZ07-2014
Skills
- Operational efficiency
- Excellent interpersonal skills
- Outstanding communication skills
- Staffing oversight
- Key performance indicators
- Compliance management
- Facility management
- Strategic planning
- Standard operating procedures
- Staff supervision
- Budgets
- Teamwork and collaboration
- Customer service management
- Staff hiring
- Operations management
Languages
English
Full Professional
Interests
- Avid Reader
- Volunteering at local animal shelters and rescue organizations
- Surfing
- Getting involved in local advocacy groups to promote positive change in the community
- Running
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Regional Operations Manager
Oak Dental Partners
01.2025 - Current
Regional Operations Manager
Guardian Dentistry Partners
06.2018 - Current
Office Manager
Tuth Dental
03.2015 - 06.2017
Executive Director
Autumn Grove Cottage
05.2013 - 01.2015
Associate of Science - Accounting And Finance
University of Phoenix