Douglas Kelii
Regional Operations Manager
Kapolei,USA
Summary
Results-oriented Regional Operations Manager with a successful history at Crumbl-Hawaii, enhancing operational workflows and fostering high-performing teams.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Regional Operations Manager
Crumbl- Hawaii
Kapolei, Hawaii
04.2022 - Current
- Streamlined operations across multiple locations, resulting in enhanced overall efficiency.
- Developed and implemented strategies that improved team performance and service quality.
- Analyzed operational data to identify areas for process improvement.
- Managed budgets, tracked expenses, and monitored investments in regional operations.
- Coordinated inventory management to ensure product availability and freshness.
- Monitored compliance with health and safety regulations in all locations.
- Facilitated communication between regional teams to align on goals and initiatives.
- Trained and mentored staff on company policies and best practices.
Driver/Ride Share
Uber
Kapolei, HI
04.2016 - Current
- Completed over 5,000 trips, ensuring timely and safe transportation for all passengers.
- Achieved 4.98 out of 5 customer satisfaction rating through exceptional service delivery.
- Retrieved food from restaurants and delivered orders directly to customers’ locations, ensuring satisfaction.
- Addressed customer inquiries and provided assistance, enhancing overall service experience.
- Maintained vehicle cleanliness and conducted regular inspections, ensuring safe and reliable transportation.
- Adapted to traffic conditions, enhancing ride efficiency and minimizing delays.
- Managed navigation tools to optimize travel routes and reduce wait times.
- Delivered packages promptly while adhering to all safety regulations and standards.
Custodian (Part Time)
Ho'okele Elementary School
Kapolei, HI
08.2021 - 01.2023
- Executed thorough cleaning, sanitizing, and maintenance of school facilities, ensuring high standards of hygiene.
- Operated large-scale cleaning equipment such as floor buffers and vacuums for effective facility upkeep.
- Conducted routine inspections of campus to monitor safety and cleanliness, reporting issues to supervisors.
- Trained new staff on cleaning techniques and safety protocols, enhancing team adherence to hygiene standards.
- Organized custodial supply storage and monitored inventory levels to ensure readiness for cleaning tasks.
- Assisted students, staff, and visitors with building use inquiries, promoting a welcoming and supportive environment.
- Assisted with renovations and special projects, contributing to overall facility enhancements.
- Ensured security of premises by locking doors and managing access after hours.
Laborer/Mason
SAI Construction
Wahiawa, HI
06.2015 - 12.2019
- Performed physical tasks including digging, loading, and unloading materials at job sites.
- Supported skilled tradespeople in masonry, drywall installation, and roofing to enhance project execution.
- Utilized various tools such as hand, air, and power tools for construction activities.
- Operated heavy industrial machinery for site preparation and material transport, ensuring efficient workflow.
- Conducted surveys and measurements of materials to ensure project accuracy.
- Maintained equipment and tools to uphold safety standards and operational efficiency.
- Coordinated with team members to complete projects on schedule and meet specifications.
- Followed safety protocols and maintained cleanliness at job sites to prevent accidents.
Warehouse Night Order Selector
Y. Hata & Co.
Honolulu, HI
01.2017 - 04.2018
- Achieved average selection of 150 cases per hour from warehouse pick slots, ensuring timely order fulfillment.
- Created accurate and organized customer orders using pick ticket and voice command system.
- Loaded customer orders into delivery trucks in proper sequence, optimizing delivery efficiency.
- Prepared pallets for shipping with appropriate labeling information and documentation.
- Transported palletized products to designated warehouse locations efficiently.
- Conducted quality assurance inspections of merchandise during order selection and packing, ensuring compliance with standards.
- Operated forklifts and electric pallet jacks to facilitate product transport across warehouse.
- Followed safety standards for proper food handling and date rotation procedures.
Warehouse Worker
Direct Support Resources, Inc. (DSR)
Kapolei, HI
12.2015 - 12.2016
- Operated and maintained warehouse vehicles, including forklifts and high lift stackers.
- Executed order preparation for delivery or pickup, ensuring timely adherence to schedules.
- Processed incoming inventory shipments, verifying accuracy against purchase orders to maintain stock integrity.
- Conducted regular inventory counts to ensure accurate stock levels and compliance with standards.
- Maintained clean and organized work areas to uphold safety protocols.
- Collaborated with team members to improve daily operational efficiency, fostering a supportive work environment.
- Assisted in training new staff on safety measures and operational procedures.
- Inspected equipment regularly, performing minor repairs as necessary.
Courtesy Clerk/Cashier
Foodland (Pupukea)
Haleiwa, HI
09.2014 - 03.2015
- Engaged customers with inquiries and provided outstanding service at checkout stations.
- Streamlined checkout service by unloading groceries, bagging items, and providing carry-out assistance to enhance customer experience.
- Processed transactions accurately using computerized cash register systems.
- Addressed customer complaints and improved satisfaction through effective problem-solving.
- Conducted price checks and returned products to appropriate shelf locations.
- Supported inventory management by stocking shelves, organizing displays, and ensuring product availability.
- Maintained store cleanliness through sweeping, mopping, and general housekeeping duties.
- Collaborated with team members to ensure seamless daily operations.
Education
Diploma -
Leilehua High School
Wahiawa, HI05.2008
Some College (No Degree) - Business Management
University of Montana Western
Dillon, MTSome College (No Degree) - Financing, Marketing, Business, And Accounting
Brigham Young University
La'ie, HISkills
- Operations management
- Inventory control
- Compliance monitoring
- Data analysis
- Budget management
- Customer relationship management
- Team performance improvement
- Service quality enhancement
- Process optimization
- Effective communication
- Problem solving
- Performance evaluation
- Safety compliance
- Cross-functional collaboration
- Key performance indicators
- Maintenance scheduling
- Staff supervision
- Shrink control
- Sales support
- Distribution center operations
- Staffing oversight
- document flow coordination
- Operational efficiency
- Facility management
- Budgets
- Federal regulations
- Outstanding communication skills
- Safety protocol
- Transportation management
- Warehouse management
- Expense tracking
- Environmental compliance
- Excellent interpersonal skills
- Asset management
- Customer and vendor relations
- Operational controls development
- Inventory monitoring
- Standard operating procedures
- Strategic planning
- Forecasting
- Compliance management
- Report writing experience
- Workforce planning
- Client account management
- Special promotions planning
- Cost reduction strategies
- Quality assurance processes
- Team leadership
- Logistics management
- Collaboration and teamwork
- Employee development initiatives
- Resource allocation
- Contract negotiation
- Financial analysis
- Task prioritization
- Employee relations
- Cost analysis and savings
- Performance evaluations
Professional Highlights
- 06/01/14, Sponsored by SAI Construction to participate in the World of Concrete Expo in Las Vegas Nevada.
- 03/01/15, Foodland (Pupukea) Employee of Quarter Award is given to store employees nominated by fellow coworkers that includes a $50 Foodland gift card, and 2 paid days off.
- 06/01/15, Sponsored by SAI Construction to participate in the World of Concrete Expo in Las Vegas Nevada.
- 06/01/17, Sponsored by SAI Construction to participate in the World of Concrete Expo in Las Vegas Nevada.
- 06/01/17, Collected seven Y.Hata GOLDEN COIN(s) that are specialized rare company tokens made to recognize employees that demonstrate company core values.
- 06/01/18, Sponsored by SAI Construction to participate in the World of Concrete Expo in Las Vegas Nevada.
- 12/01/18, Mr. Aloha Award given yearly to SAI Construction employees that improves employee morale. Includes a $2000 Christmas bonus.
- 06/01/19, Organized a SAI Construction family event for over 600 people at Wet and Wild waterpark.
- 06/01/20, Helped SAI Construction fundraise $30,000 to help Hawaii families suffering from the Covid-19 Pandemic.
- 06/01/21, Recognized on the Uber App as one of the company's top UBER Drivers in Hawaii.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Hawaiian
Limited
Samoan
Limited
Tonga
Limited
Affiliations
Humanitarian, Outreach & Discipleship (The Church of Jesus Christ of Latter-day Saints), 2013-2015
Certification
OSHA Construction and Industrial Training Courses, 2015-2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkSalary Range
$45000/yr - $200000/yrTimeline
Regional Operations Manager
Crumbl- Hawaii
04.2022 - Current
Custodian (Part Time)
Ho'okele Elementary School
08.2021 - 01.2023
Warehouse Night Order Selector
Y. Hata & Co.
01.2017 - 04.2018
Driver/Ride Share
Uber
04.2016 - Current
Warehouse Worker
Direct Support Resources, Inc. (DSR)
12.2015 - 12.2016
Laborer/Mason
SAI Construction
06.2015 - 12.2019
Courtesy Clerk/Cashier
Foodland (Pupukea)
09.2014 - 03.2015
Diploma -
Leilehua High School
Some College (No Degree) - Business Management
University of Montana Western
Some College (No Degree) - Financing, Marketing, Business, And Accounting
Brigham Young University