Randy Wayman II

Originally started for the company Carpet Cushions and Supplies in 2016. The company was bought by another company known as All Tile Inc. Quickly went from Assistant Warehouse Manager to the Warehouse Manager. Helped merge the two companies into one facility, which I was part of a large project team to facilitate the move.

Once the two companies were operating efficiently from one facility, I was granted the opportunity to be promoted to Branch Manager for the Indianapolis, IN branch. I transitioned to warehouse manager and began my career in inside sales and product training for our company. I was able to help boost that branch from a $10mil to $16 mil branch, and even helped limp through Covid when the market was tough. I managed that branch for six years.

The company was bought again, in 2022 by All Surfaces Inc. I then transferred back to Wood Dale, IL with the opportunity to be promoted to a Regional Operations Manager. I am still the acting ROM for the Chicago land area, and manage our largest facility in our network, with the expectations to take on all of the satelite branches that feed from that hub.

Throughout my time with the company I have had helped with multiple facility moves, bin location setups for certain facilities, and computer system changes. I have played many different roles and played parts such as:

• Supported operational efficiency by assisting in daily workflow management and resource allocation.
• Learned safety protocols and compliance regulations to ensure a secure working environment.
• Assisted in training new team members on standard operational procedures and best practices.
• Contributed to inventory management by tracking stock levels and coordinating replenishment efforts.
• Collaborated with cross-functional teams to streamline communication and enhance process flow.
• Engaged in data collection and analysis to identify areas for improvement within operations.
• Aided in maintaining equipment and tools, ensuring readiness for daily tasks and minimizing downtime.
• Participated in project meetings to gain insights into strategic initiatives impacting regional operations.
• Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Developed processes to save on costs and prevent losses.
• Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
• Traveled to several locations per year to manage each store and perform reviews of individual managers and employees.
• Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
• Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
• Devised and executed training plans for new and existing staff to support competency and compliance.
• Analyzed performance metrics to identify areas for improvement and implement necessary changes.
• Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.
• Streamlined regional operations by implementing efficient processes and procedures.
• Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
• Maintained high safety standards throughout the region, minimizing accidents and incidents.
• Established performance goals for each department, monitoring progress towards objectives on a regular basis.
• Enhanced regional branch performance by implementing proven management processes to increase revenue.
• Oversaw successful integration of newly acquired businesses into region's operations.
• Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.
• Negotiated with vendors to improve supply chain efficiency, ensuring timely delivery of products and services.
• Enhanced team productivity and morale with targeted leadership development programs.
• Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
• Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.

I started with Carpet Country as a forklift operator. I loaded and unloaded inbound and outbound tractor/trailers. I stowed and inventoried carpet, vinyl, and other various types of flooring. I helped with hourly installers while learning various flooring installation skills. I worked with mutiple different hydraulic machines and lifts. I learned product knowledge and helped with better inventory practices and orgaanization in the facility. I also helped with customer sales and satisfaction. While in the warehouse I also:

• Oversaw daily operations, ensuring compliance with safety regulations and standards.
• Managed inventory control processes, enhancing accuracy in stock levels and order fulfillment.
• Trained and mentored new associates, fostering a culture of teamwork and efficiency.
• Implemented process improvements that reduced workflow bottlenecks and increased productivity.
• Coordinated shipping schedules, optimizing logistics to meet delivery deadlines consistently.
• Utilized warehouse management systems to track inventory movements and streamline operations.
• Conducted regular equipment inspections, ensuring maintenance schedules were adhered to for operational reliability.
• Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
• Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
• Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
• Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
• Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.
• Spearheaded special projects as assigned by management, demonstrating adaptability and a strong commitment to company objectives.
• Reduced turnaround time for customer orders through effective prioritization and delegating tasks to team members.
• Streamlined order processing with the implementation of an automated system for tracking, picking, and packing items.
• Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.
• Assisted in the recruitment process of new warehouse associates, leading orientation sessions and providing ongoing mentorship to ensure their success in the role.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Trained employees on equipment operation and safety protocols.
• Supervised warehouse operations by managing employees during shifts.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
• Oversaw daily operations and shipping and handling processes.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Followed verbal and written instructions to properly move and ship products.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Maintained top performance standards while working in hot warehouse environment.
• Acted as liaison between company departments and warehouse teams.
• Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Maintained clean, orderly work environment free of hazards.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Operated equipment while observing standard safety procedures.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Assembled pallets and crates for secure transportation of materials.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Helped train new employees in safe practices and warehouse procedures.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Managed warehouse operations and verified proper shipment procedures.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Strapped items down over protective padding to secure throughout transportation.
• Moved furniture and boxes using utility dolly and truck ramp.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Streamlined material delivery processes which increased efficiency and reduced downtime.
• Operated moving truck safely to deliver items to destination without nicks or scratches.

Culvers was my first real job as a teenager. I started as a line cook and worked my way up to shift manager and ultimately the Assistant Store Manger. I maintained a well balanced workforce to ensure quality food and customer service. Each day I played roles such as:

• Supervised daily operations to ensure optimal store performance and customer satisfaction.
• Trained and mentored staff to enhance team efficiency and service quality.
• Implemented inventory management systems to streamline stock control processes.
• Developed scheduling strategies to align workforce with peak business hours.
• Collaborated with upper management on strategic initiatives for store growth and improvement.
• Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
• Conducted regular staff performance evaluations to promote professional development and accountability.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.