Cynthia Warren
Customer Service
San Antonio,TX
Summary
Dynamic professional with a proven track record in compassionate caregiving and customer accounts. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Personal Caretaker – 12/2022-06/2024
Family Member
Spring Valley, CA
12.2022 - 11.2024
- Provided Personal Care, meals, and Light housework,
- Communicating with doctors and monitoring medications.
- Provided transportation to medical appointments or recreational outings, enhancing the overall quality of life for the client.
- Companionship and emotional support.
- Monitored client progress over time by documenting observations, incidents, and milestones in detailed records.
Call Center Customer Service Representative,
Sedona Staffing/Labcorp
San Diego, CA
08.2022 - 12.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Conducted insurance verification to determine patients’ s were eligible for coverage.
- Complied with all HIPAA Privacy and Security Regulations to protect patients’ medical records and information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Medical Leave
N/A
09.2020 - 08.2022
Medical Biller /CSR
Halo/Planned Parenthood
San Diego, CA
06.2019 - 09.2020
- Verified insurance of patients to determine eligibility.
- Transferred balances to the correct payers. -
- Complied with all HIPAA Privacy and Security Regulations to protect patient
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Business Associate
On Call Staffing/ Children's Hospital
San Diego, CA
04.2017 - 07.2019
- Scheduled and confirmed nurses' and social workers’ visits.
- Scanned consents, plans of care, certifications of instruction, and pharmacy paperwork;
- Contacted DME vendors for patients’ orders, supplies, and any problems with equipment.
- Contacted the shift care agency for the current plan of care for patients. -
- Provided excellent customer service.
- Verified work aligned with service levels agreed and client requirements.
Education
No Degree - Medical Front Office & Administration
Lutgert College of Business College
Fort Myers, FL 01.2012 - 06.2013
High School Diploma -
Lincoln Academy
Houston, TX 01.2012 - 05.2013
Skills
- Compassionate Caregiving
- Maintaining composure and professionalism under pressure
- Customer account management
- Information updates
- Health monitoring
- Medical appointment scheduling
- Dependable and responsible
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionPersonal development programsTimeline
Personal Caretaker – 12/2022-06/2024
Family Member
12.2022 - 11.2024
Call Center Customer Service Representative,
Sedona Staffing/Labcorp
08.2022 - 12.2022
Medical Leave
N/A
09.2020 - 08.2022
Medical Biller /CSR
Halo/Planned Parenthood
06.2019 - 09.2020
Business Associate
On Call Staffing/ Children's Hospital
04.2017 - 07.2019
No Degree - Medical Front Office & Administration
Lutgert College of Business College
01.2012 - 06.2013
High School Diploma -
Lincoln Academy
01.2012 - 05.2013
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