Cynthia Watson
Oklahoma City,OK
Summary
Resident Care Director with expertise in clinical leadership, healthcare coordination, and regulatory compliance. Committed to enhancing patient care through individualized care plans and operational excellence. Dynamic Resident Care Director with expertise in clinical leadership, healthcare coordination, and regulatory compliance. Committed to enhancing patient care through individualized care plans and operational excellence.
Overview
25
25
years of professional experience
Work History
Resident Care Director
St.Ann Retirement Center
OKLAHOMA CITY, Ok
09.2021 - Current
- Oversaw daily resident care operations at St. Ann Retirement Center, ensuring high-quality support and services.
- Developed and implemented individualized care plans for residents.
- Monitored compliance with local, state, and federal healthcare regulations to maintain quality care and safety.
- Partnered with outside agencies to improve resident care standards and access to resources.
Director of Nursing
Epworth Village Retirement
Oklahoma City, Oklahoma
05.2001 - 07.2016
- Oversaw nursing staff to ensure high-quality patient care and compliance with standards.
- Collaborated with healthcare teams to coordinate patient treatment plans and services.
- Conducted regular evaluations of nursing staff to identify training needs and improvements.
- Facilitated communication between patients, families, and healthcare providers for better care coordination.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
Director of Health Care
Concordia Life Care Community
Oklahoma City, Oklahoma
07.2007 - 04.2016
- Managed budget allocation for healthcare operations and resource optimization.
- Coordinated interdisciplinary teams to improve communication and service delivery.
- Maintained effective communication between all departments within the organization.
- Directed staff recruitment and training initiatives to create a qualified workforce.
- Planned, coordinated, and managed the day-to-day operations of the healthcare facility.
- Ensured compliance with applicable laws, regulations, and standards for healthcare services.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Responded proactively to concerns and questions by acting on patient feedback.
Education
Bachelor of Arts - Gerontology
Southern Nazarene University
Bethany, OK01-1991
Associate of Science - Nursing
Oklahoma City University
Oklahoma City, OK05-1973
Skills
- Clinical leadership
- Healthcare coordination
- Regulatory compliance
- Patient care assessment
- Operational management
- Conducting assessments
- Staff supervision
Timeline
Resident Care Director
St.Ann Retirement Center
09.2021 - Current
Director of Health Care
Concordia Life Care Community
07.2007 - 04.2016
Director of Nursing
Epworth Village Retirement
05.2001 - 07.2016
Bachelor of Arts - Gerontology
Southern Nazarene University
Associate of Science - Nursing
Oklahoma City University