Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Wells

Naples,FL

Summary

I have excelled in many different areas of customer service. I have a very successful history of customer service from High School when I worked for Baskin-Robbins in high school and winning Awards through to 12/01/2024 at Benecard Prescription Pharmacy. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service[Type] industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Knowledgeable Customer Service Supervisor with a solid background in overseeing customer support teams. Proven track record of enhancing customer satisfaction and streamlining service processes. Demonstrated strong problem-solving abilities and effective team leadership. Knowledgeable Customer Services Manager with solid background in client services, excelling in resolving client inquiries and enhancing customer satisfaction. Successfully improved client retention through personalized service and efficient problem-solving. Demonstrated proficiency in communication and relationship-building. Customer service professional prepared to lead teams in delivering exceptional service and driving customer satisfaction. Leveraged experience in managing customer support operations to achieve high levels of client retention and satisfaction. Focused on team collaboration and adapting to dynamic business environments while displaying strong problem-solving and interpersonal skills. Professional with strong expertise in cardiac sonography, bringing deep understanding of diagnostic imaging and patient care. Proven track record of delivering accurate and timely diagnostics, with keen ability to adapt to changing clinical needs. Highly collaborative team player focused on achieving optimal results, and known for reliability and flexibility in dynamic environments. Skilled in utilizing advanced sonographic equipment and maintaining high standards of patient interaction and confidentiality.

Overview

2025
2025
years of professional experience

Work History

Client Services Member Representative

Benecard Prescription Drug Company
2019 - 12.2024
  • While holding the position of Customer Services Representative for Benecard Mail Order Prescription Pharmacy, I helped thousands of members get the correct prescriptions promptly and on time for their medical needs.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Managed multiple projects for streamlined service delivery, improving overall efficiency.
  • Trained new team members on company procedures, fostering a supportive work environment for all staff members.

Registered Cardiac Sonographer

Naples Community Hospital
01.2001 - 12.2019
  • Registered Diagnostic Cardiac Sonographer, performing state of the art Diagnostic Cardiac Ultrasound studies. This included optimum ultrasound images, with and without contrast injection and a full diagnostic report

Education

Bachelor of Arts - Psychology

Randolph-Macon College
Ashland, VA
06.1977

Master of Arts - Psychology

Loyola University, Maryland
Baltimore, MD
06.1979

RDCS - Cardiac Ultrasound

University of Maryland Hospital
Baltimore, MD
06.1997

Master of Science - Carotid Duplex/ Color Flow Imaging

Gulfcoast Ultrasound Institute
St Petersburg Beach, FL
01.2007

Skills

  • Demonstrated empathetic understanding
  • Accurate data entry
  • Skilled in customer relationship management software
  • Customer service expertise
  • Service-oriented background
  • Customer outreach experience
  • Order management
  • Proficient time management
  • Effective multitasking
  • Maintains composure under pressure
  • Exceptional customer service
  • Composed in high-stress situations
  • Active listening
  • Problem resolution
  • Phone etiquette
  • Teamwork skills

Timeline

Registered Cardiac Sonographer

Naples Community Hospital
01.2001 - 12.2019

Bachelor of Arts - Psychology

Randolph-Macon College

Master of Arts - Psychology

Loyola University, Maryland

RDCS - Cardiac Ultrasound

University of Maryland Hospital

Master of Science - Carotid Duplex/ Color Flow Imaging

Gulfcoast Ultrasound Institute

Client Services Member Representative

Benecard Prescription Drug Company
2019 - 12.2024
Cynthia Wells