Cynthia Williams
Newton Grove,NC
Summary
Dedicated Residential Manager with expertise in medication management, strategic planning, and regulatory compliance. Proven track record of enhancing resident satisfaction through individualized care plans.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Residential Manager
Duplin Sampson Group Home
Clinton, NC
06.2022 - Current
- Supervised daily operations of residential group home, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new staff, enhancing team performance and service delivery efficiency.
- Conducted regular assessments of resident well-being, facilitating timely interventions when necessary.
- Enhanced communication with residents'' families through regular updates and open lines of
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Managed compliance with state regulations, ensuring operational integrity and safeguarding resident rights.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
Customer Service Cashier
Roses
Clinton, NC
02.2018 - 07.2019
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer balances during shifts.
- Resolved customer complaints and escalated issues as necessary.
Data Entry Clerk
Delhaize Group
Dunn, NC
06.2000 - 08.2012
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained databases by updating records and ensuring information integrity.
- Utilized inventory management systems to track stock levels efficiently.
- Assisted in quality control measures to identify and rectify data discrepancies.
- Trained new team members on software tools and best practices for data entry.
- Collaborated with cross-functional teams to support operational workflows and improve efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate of Science -
Associate of Science - Criminal Justice
Post University
Waterbury, CT06-2018
Skills
- Property inspections
- Fair housing regulations
- Strategic planning
- Medication management
- Client transportation
- Resident assistance
- Treatment support
- Teamwork and collaboration
- Time management
- Attention to detail
Certification
- Certified Med-Tech], Duplin Sampson Group Home - [5yrs
Timeline
Residential Manager
Duplin Sampson Group Home
06.2022 - Current
Customer Service Cashier
Roses
02.2018 - 07.2019
Data Entry Clerk
Delhaize Group
06.2000 - 08.2012
Associate of Science -
Associate of Science - Criminal Justice
Post University