Cynthia Williams
Columbia,SC
Summary
Patient Account Representative managing insurance billing, claim follow-up, and denial resolution for patient accounts. Reviews 150 patient accounts daily for eligibility, posts payments, processes refunds, and works with outside entities to move 51+ claims per month toward timely payment. Supports patient satisfaction by using strong empathy and judgment in billing conversations and issue resolution.
Overview
23
23
years of professional experience
Work History
PATIENT ACCOUNT REPRESENTATIVE
MUSC
COLUMBIA, SC
07.2001 - 08.2024
- Supported team during peak periods and absences, ensuring workload balance and continuity of operations.
- Posted payments and processed refunds, contributing to timely financial reconciliation.
- Posted payments and processed refunds.
- Collaborated with outside entities to resolve billing, claims, and payment issues, facilitating smoother transactions.
Education
Associate of Arts - Banking And Finance
Midlands Technical College
COLUMBIA, SC06-1984
Skills
- Insurance billing
- Medical billing
- Claims follow-up
- Payment posting
- Refund processing
- HIPAA compliance
- Insurance verification
- Regulatory compliance
- Denial management
- Patient account resolution
- EOB interpretation
Timeline
PATIENT ACCOUNT REPRESENTATIVE
MUSC
07.2001 - 08.2024
Associate of Arts - Banking And Finance
Midlands Technical College