Katherine E Dooley
AAA Billing
Buckeye,USA
13
years of professional experience
Insurance AR Representative with experience processing 250+ claims per week, working 31+ appeals per month, and resolving denials across 4+ payer types including Medicare, AHCCCS, and commercial plans. Supports patient billing, disputes, customer service, and data entry in Health Fusion, AdvancedMD, CollaborateMD, eClinicalWorks, Medisoft, NextGen, and Nexus to keep accounts moving toward payment. Strengthens collections through accurate follow-up with insurers and clear issue resolution.
Work History
AR Billing
8 Months- Streamlined invoicing processes, reducing errors and improving turnaround times.
- Collaborated with healthcare providers to clarify billing issues, fostering strong relationships and trust in financial matters.
- Developed processes for handling denied claims, reducing rework and improving overall claim acceptance rates.
- Analyzed billing data trends to identify areas for process improvement and cost reduction.
- Led initiatives to enhance customer satisfaction through improved communication strategies.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Collaborated with cross-functional teams to implement system upgrades for better data accuracy.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Insurance AR Representative
6 Months- Coordinated processing of claims with insurance companies, resolving discrepancies to ensure timely payouts
- Handled appeals, advocating for client claims to maximize success rates
- Gained comprehensive experience in Medicare, AHCCCS, and commercial insurance processes
- Customer Service
- Data Entry.
AR Rep
3 Years 1 Month- Coordinated with insurance companies to process claims and resolve issues, ensuring timely reimbursement for services
- Experience in all insurance – Medicare, AHCCCS and Commercial
- Managed patient billing and resolved disputes, enhancing patient satisfaction and compliance
- Navigated various insurance types, including Medicare, AHCCCS, and Commercial, to streamline claims processing
- Customer Service
- Data Entry
Case Management
1 Month- Processed pharmacy claims to ensure accurate billing and prompt resolution of issues.
- Executed data entry tasks to maintain accurate patient records and streamline information retrieval.
- Provided customer service support by addressing inquiries and resolving issues for clients and healthcare providers.
- Customer Service
Medical biller
2 Years 1 Month- Managed radiation billing for Medicare, AHCCCS, and commercial insurance, ensuring timely reimbursements
- Processed appeals for billing discrepancies, advocating for fair resolutions
- Coordinated patient billing and resolved disputes, enhancing patient satisfaction and clarity
- Collections
- Customer Service
- Data Entry
Medical Biller II
3 Years 1 Month- Claims
- Appeals
- Data Entry
- Customer Service
- Insurance Verification
Billing
1 Year 7 Months- Utilized billing software to track payments, manage accounts, and resolve discrepancies promptly.
- Processed billing statements ensuring accuracy and compliance with municipal regulations.
- Collaborated with finance team to streamline billing procedures and enhance operational efficiency.
- Trained new staff on billing processes and software functionalities to maintain consistency across the team.
Billing
1 Year- Processed billing statements to ensure accuracy and compliance with municipal regulations, contributing to financial integrity.
- Collaborated with finance team to streamline billing procedures, resulting in improved workflow and reduced processing time.
- Collaborated with finance team to streamline billing procedures and enhance operational efficiency.
- Trained new staff on billing processes and software functionalities, fostering consistency and knowledge retention within the team.
- Implemented process improvements that reduced billing errors and increased overall customer satisfaction rates.
- Monitored accounts receivable aging reports to identify delinquent accounts and initiate follow-up actions.
Special Accounts Rep
2 Years 3 Months- Managed complex customer accounts, ensuring timely resolution of inquiries and issues.
- Developed tailored solutions for unique client needs, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to streamline account management processes and improve efficiency.
- Trained and mentored junior representatives, fostering a culture of continuous improvement within the team.
- Oversaw project management for high-priority accounts, ensuring alignment with organizational goals and client expectations.
- Led initiatives to optimize communication strategies between clients and internal departments, improving response times.
- Conducted thorough research on special accounts, identifying potential risks and opportunities for growth.
- Maintained up-to-date knowledge of industry trends, allowing for informed decision-making in managing special accounts.
Education
GED
Skills
Claims adjudication
Appeals processing
Insurance verification
Patient billing
Collections follow-up
Charge capture
Remittance advice review
Prior authorization
Patient account reconciliation
CPT coding
Medicare billing
Commercial insurance billing
AHCCCS billing
Denial resolution
Payment posting
ICD-10 coding
Medical necessity review
Coordination of benefits
Insurance appeals letter writing
HIPAA compliance
EOB interpretation
Patient financial counseling
Timeline
AR Billing
AAA Billing
11.2025 - 07.2026Read More
Insurance AR Representative
AVP
04.2025 - 10.2025Read More
AR Rep
AVENIR
03.2022 - 04.2025Read More
Case Management
REMIX- TEMP
02.2022 - 03.2022Read More
Medical biller
PALO VERDE
01.2020 - 02.2022Read More
Medical Biller II
PHI AIR MEDICAL
10.2017 - 11.2020Read More
Billing
City of Buckeye
03.2016 - 10.2017Read More
Billing
City of Buckeye
03.2016 - 03.2017Read More
Special Accounts Rep
Ontrac
11.2013 - 02.2016Read More
JERSEY CITY COMMUNITY COLLEGE
GED
Read More