Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Wilson

Mesa,AZ

Summary

Proven track record in enhancing billing accuracy and customer satisfaction at ACUMEN, leveraging expertise in billing systems and software, and exceptional customer engagement skills. Excelled in data analysis at United Healthcare Group, driving informed decisions through meticulous research and Microsoft Office proficiency. Achieved significant improvements in operational efficiency and client relations.

Overview

23
23
years of professional experience

Work History

AR TX Billing Specialist

ACUMEN
07.2021 - Current
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Used data entry skills to accurately document and input statements.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Worked with multiple departments to check proper billing information.

Front Desk Assistant

Apache Lake Marina And Resort
05.2019 - 05.2021
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

AR Billing Specialist

Burrell Behavioral Health Center
07.2018 - 05.2019
  • Enhanced billing accuracy by diligently reviewing and correcting discrepancies in patient accounts.
  • Ensured compliance with all relevant regulations and industry standards by staying current on updates and changes in medical coding guidelines.
  • Managed multiple priorities effectively by maintaining strong organization skills while handling competing deadlines within a fast-paced environment.
  • Demonstrated adaptability during periods of high volume or increased workload demands without sacrificing accuracy or efficiency in task completion.

Data Analyst

United Healthcare Group
01.2001 - 06.2018
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Education

Associate of Applied Science - Health Information Technology

Ozark Technical Community College
Springfield, MO
05.2012

Skills

  • Billing systems and software
  • Insurance Verification
  • Invoice Processing
  • Claims Processing
  • Data entry proficiency
  • Claim submission
  • Customer Engagement
  • Research and due diligence
  • Microsoft Office
  • Customer Service

Timeline

AR TX Billing Specialist

ACUMEN
07.2021 - Current

Front Desk Assistant

Apache Lake Marina And Resort
05.2019 - 05.2021

AR Billing Specialist

Burrell Behavioral Health Center
07.2018 - 05.2019

Data Analyst

United Healthcare Group
01.2001 - 06.2018

Associate of Applied Science - Health Information Technology

Ozark Technical Community College

Similar Profiles

CREATE PROFILE
Cynthia Wilson