Cynthia Winn
East Stroudsburg,PA
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. My interests are to work in positions of mental health, such as crisis counseling, therapist assistant. My background regarding a position in this field, my work experience is low, however during my time in university I was trained in the area of behavioral psychology, clinical psychology and developmental psychology. I also have educational experience in counseling classes and trauma training.
Overview
8
8
years of professional experience
Work History
Hostess/Lead Customer Service Representative
Trackside Bar & Grill
Wilkes-Barre, PA
06.2022 - 08.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
Life Guard /Customer Service Support Representative
Kalahari Resorts Poconos
Mount Pocono, PA
01.2017 - 05.2019
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Provided information regarding facility policies and procedures to visitors.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Interacted with customers in a professional manner while providing assistance as needed.
- Conducted training sessions for new guards on company policies and procedures.
- Assisted in the evacuation of buildings in cases of emergency.
- Maintained high levels of alertness throughout shifts.
- Handled escalated customer concerns in a professional manner.
- Performed troubleshooting steps when resolving technical issues.
Education
Bachelor of Arts - Clinical Psychology
Pennsylvania State University
Hazelton, PA 05-2024
Skills
- Event Planning
- Reservations Management
- Guest Engagement
- Customer Service
- Customer service expertise
- Cleaning and sanitation
- Positive and professional
- High-volume dining
- Strong interpersonal skills
- Detail Oriented
- Service prioritization
- Effective Multitasking
- Phone Etiquette
- Project Management
- Revenue Growth
- Policy Development
- Partnership Development
- Employee Relations
- Program Management
- Operational Excellence
- Business Administration
- Operations Management
- Strategic Planning
- Organizational Leadership
- Creating and Delivering Presentations
- Oral communication
- Leadership training
- Process Improvements
- Strategic planning and execution
- Leadership experience
- Strategic Partnerships
- Creativity
- Performance Analysis
- Customer care
- Data-driven decision-making
- Staff Guidance
- Corporate Communications
Timeline
Hostess/Lead Customer Service Representative
Trackside Bar & Grill
06.2022 - 08.2024
Life Guard /Customer Service Support Representative
Kalahari Resorts Poconos
01.2017 - 05.2019
Bachelor of Arts - Clinical Psychology
Pennsylvania State University
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