Kendall Huber
Morgantown,WV
Summary
Detail-oriented professional with three years of customer service and leadership experience in recreational environments. Managed front-desk operations, customer accounts, and event coordination while ensuring efficient cash handling and scheduling.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Shift Lead
The WOW! Factory
Morgantown, WV
06.2023 - 05.2026
- Welcomed customers in-person and via phone, addressing inquiries and scheduling classes.
- Fostered positive customer relationships and created a welcoming environment that encouraged repeat business.
- Communicated effectively with customers for pickup reminders and resolving concerns during challenging situations.
- Delivered knowledgeable, personalized product recommendations based on customer needs and promotions.
- Managed customer accounts, processed payments, tracked inventory, and maintained records using POS systems to ensure efficient service.
- Handled cash transactions and ensured financial accuracy during register operations to support smooth customer transactions.
- Served as shift lead and key holder, developing staff agendas and overseeing opening and closing tasks.
- Organized summer camps and birthday parties, creating engaging experiences for children in a fun atmosphere.
Education
Some College (No Degree) - Interior Architecture
West Virginia University
Morgantown, WVHigh School Diploma -
Morgantown High School
Morgantown, WV05-2023
Skills
- Customer service and support
- Telephone skills
- Class scheduling
- POS system proficiency
- Cash management
- Inventory management
- Conflict resolution
- Account management
- Staff leadership
- Event planning
- Program coordination
- Youth engagement
- Time management
- General Graphic Design
Timeline
Customer Service Representative Shift Lead
The WOW! Factory
06.2023 - 05.2026
Some College (No Degree) - Interior Architecture
West Virginia University
High School Diploma -
Morgantown High School