Cynthia Woytach
North Myrtle Beach,SC
Summary
Dynamic and results-oriented professional with a proven track record at Giant Food Stores, where I enhanced customer satisfaction and reduced waste costs through effective inventory management. Skilled in office administration and customer service, I excel in leadership and problem-solving, significantly contributing to team success and operational efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Lifegaurd
High Serria
Herndon, VA
04.2021 - 10.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Deli Customer Service Clerk/ On-line Shopping
Giant Food Stores
Herndon, VA
11.2019 - 04.2021
- Reduced waste costs by effectively managing perishable inventory through proper rotation and storage techniques.
- Adhered to strict food safety protocols while preparing sandwiches, salads, and other menu items for customers onthego.
- Prepared custom orders accurately, meeting customers'' specific needs and preferences.
- Served as a valuable resource for shoppers with dietary restrictions or special requests by offering appropriate alternatives from our extensive deli selection.
- Maintained high-quality standards for food preparation, ensuring compliance with company guidelines and local health codes.
- Increased sales by regularly updating product knowledge and cross-selling related items.
- Ensured a clean and safe work environment, complying with health and safety regulations.
- Supported overall store efficiency by assisting in various departments as needed during peak times or staff shortages.
- Promoted a positive shopping experience with superior communication skills and friendly demeanor.
- Enhanced customer satisfaction by providing efficient and courteous deli service.
- Assisted in training new employees, sharing best practices for excellent customer service.
- Managed time efficiently during busy periods, multitasking effectively to meet customers'' needs without sacrificing quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Increased sales through effective merchandising and attractive product displays.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Event Staff/ Bridal Attendant
Main 21
North Myrtle Beach, SC
10.2018 - 11.2019
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased customer satisfaction by promptly addressing concerns and ensuring that all needs were met throughout the process.
- Coordinated bridal party attire selections to ensure cohesive aesthetics for wedding events while respecting individual preferences and budgets.
- Utilized knowledge of current fashion trends to assist clients in making informed decisions about their wedding attire choices.
- Maintained an organized inventory system, enabling easy access to various gown styles and sizes for client fittings.
- Assisted brides-to-be with accessories selection including veils, headpieces, jewelry, and belts to complete their overall wedding look.
- Monitored dress arrival timelines closely to keep clients updated on expected delivery dates.
Office Manager/sales
MSB Electric
Spotsylvania, VA
08.2005 - 02.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Boosted sales figures by training staff on effective sales techniques and product knowledge.
- Developed leads and sales opportunities and followed through with defined sales plan.
- Placed sales calls and handled sales for incoming customer calls.
- Increased sales by implementing effective sales strategies and building strong customer relationships.
- Increased new business sales by developing and implementing effective sales strategies.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Provided hospitality and support to visitors and meeting attendees.
- Assisted in budget preparation, tracking expenses to ensure adherence to financial goals.
- Prepared letters, memos, faxes, forms and interagency communication.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma -
South Lakes High School
Reston, VA06.1992
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- Team Collaboration
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Clerical Support
- Strong Problem Solver
- Scheduling
- Records Management
- Office Management
- Organizational Skills
- Mail handling
- Staff Management
- Employee Supervision
- Conflict Management
- Staff hiring
- Employee Training
- Policy Implementation
- Telephone Etiquette
- Administrative Skills
- Task Delegation
- Researching skills
- Office supplies ordering
- Package and mail receipt
- Schedule Management
- Billing and Invoicing
- Telephone reception
- Leadership and supervision
- Filing
- Client Relations
Timeline
Lifegaurd
High Serria
04.2021 - 10.2024
Deli Customer Service Clerk/ On-line Shopping
Giant Food Stores
11.2019 - 04.2021
Event Staff/ Bridal Attendant
Main 21
10.2018 - 11.2019
Office Manager/sales
MSB Electric
08.2005 - 02.2017
High School Diploma -
South Lakes High School