Cynthia Wright-Pollard
Houston
Summary
Dynamic professional with a proven track record at CenterPoint Energy, excelling in customer service and conflict resolution. Skilled in documentation and technical troubleshooting, I thrive in fast-paced environments, ensuring compliance and confidentiality as a Proctor at Pearson VUE. Recognized for my adaptability and ability to foster customer loyalty through empathetic communication.
Overview
13
13
years of professional experience
Work History
Proctor
Pearson VUE
Houston, TX
06.2019 - 05.2024
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
Aldine ISD
Clerk
Houston, TX
06.2012 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
CenterPoint Energy
Houston, TX
05.2011 - 10.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Eisenhower High School
Houston, TXSkills
- Documentation skills
- Technical troubleshooting
- Documentation
- Behavior monitoring
- Friendly, positive attitude
Timeline
Proctor
Pearson VUE
06.2019 - 05.2024
Aldine ISD
Clerk
06.2012 - 09.2017
Customer Service Representative
CenterPoint Energy
05.2011 - 10.2014
High School Diploma -
Eisenhower High School