CYNTHIA YBARRA
Hubbard,TX
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 50 pounds. Highly experienced in performing quality inspections and machinery operations.
Overview
25
25
years of professional experience
Work History
ASSOCIATE
AMAZON FULFILLMENT CENTER
09.2022 - 03.2023
- Managed customer relations through communication and helpful interactions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked varied hours to meet seasonal and business needs.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Assistant General Manager
TA/BURGER KING
01.2020 - 01.2021
- Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking
- Good at troubleshooting problems and building successful solutions
- Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals
- Dependable employee seeking opportunity to expand skills and contribute to company success
- Considered hardworking, ethical, and detail-oriented
- Cleaning and sanitizing Food handling safety Inventory costing
- Microsoft Word Multitasking Time management
- Employee scheduling Customer service and satisfaction
- Money handling, Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments
- Reduced turnover and boosted employee morale by implementing employee appreciation days and effective training policies
- Cultivated positive culture focused on employee empowerment, job satisfaction, and teamwork
- Managed relationships with business vendors, verifying performance and resolving concerns.
Cashier
Murphy's USA
01.2017 - 01.2020
- Balanced cash drawer at beginning and end of each shift
- Assisted with price mark downs and merchandise changes on shelves
- Stocked store shelves and end-caps with merchandise during down times
- Rang up customer items quickly and accurately using POS system.
Dietary Aide
Hill Regional Hospital
01.2005 - 01.2010
- Assisted with serving or delivering meals to support high-volume meal periods
- Protected against germ spread by observing all safety and sanitation requirements for food preparation
- Prepared food according to dietary guidelines, noting food sensitivities and allergens
- Supported patient treatment goals by observing, tracking, and reporting on intake.
Shift Leader
EDUCATION, Love"s Travel Stop Subway
01.2002 - 01.2003
- Read and understood the production orders to complete accurate work and minimize wasted resources
- I was also in charge of doing deposits, ordering.foods, preparing schedule to each weeks
- I also feel that customer service is a top priority in any industry.
Clerk
Adult Etc. III
01.2001 - 01.2002
- Handled incoming communication with efficient distribution of mail, messages, and files
- Explained promotions and special offers to customers
- I am also well organized in cash handling
- I over seen the procedure of closing shifts.
Team Leader
Whataburger
01.1998 - 01.2002
- Improved team performance by training employees in new techniques and monitoring daily activities
- Kept team's work in line with strict standards, carefully following outlined production orders and specifications
- Protected team members by observing work, identifying safety concerns, and removing
Education
Some College (No Degree) -
El Paso Community College
El Paso, TXSome College (No Degree) -
Hill College
Hillsboro, TXBynum ISD
Bynum, TX05.1997
Skills
- Patient Evaluation
- Time Management
- Business Strategies
- Stocking and Replenishing
- Practice Management
- Issue Resolution
- Complex Problem-Solving
- Customer Service
- POS System Operations
- Return and Exchange Processing
- Money Management
- Order Fulfillment
- Product Merchandising
- File and Records Management
- Cash Register Systems
- Leadership
Timeline
ASSOCIATE
AMAZON FULFILLMENT CENTER
09.2022 - 03.2023
Assistant General Manager
TA/BURGER KING
01.2020 - 01.2021
Cashier
Murphy's USA
01.2017 - 01.2020
Dietary Aide
Hill Regional Hospital
01.2005 - 01.2010
Shift Leader
EDUCATION, Love"s Travel Stop Subway
01.2002 - 01.2003
Clerk
Adult Etc. III
01.2001 - 01.2002
Team Leader
Whataburger
01.1998 - 01.2002
Some College (No Degree) -
El Paso Community College
Some College (No Degree) -
Hill College
Bynum ISD