Cynthia Zapien
Motivated Young Women Seeking Work
San Jose,CA
Summary
Dynamic professional with proven expertise in customer service, visual merchandising, and inventory management, demonstrated at Premium Retail Services and SureStay Plus by Best Western. Excelled in optimizing shelf space, conducting audits, and resolving guest issues, resulting in improved satisfaction and store profitability. Skilled in appointment scheduling, stock management, and service upselling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Premium Retail Services
San Jose, CA
12.2025 - Current
- Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales, increasing store revenue
- Managed inventory levels by analyzing sales data, forecasting trends, and making accurate replenishment decisions, reducing stock shortages
- Conducted regular store visits to ensure compliance with brand guidelines and standards for product placement and signage, maintaining brand consistency
- Created planograms that optimized space utilization, improved product visibility, and increased overall store profitability
Merchandiser
Premium Retail Services
San Jose, CA
12.2025 - Current
- Designed and implemented visually appealing displays to showcase merchandise in accordance with brand guidelines, increasing customer engagement
- Managed product rotation and replenishment to ensure freshness and minimize waste, reducing expired inventory
- Assisted in the development of promotional materials such as signage, displays, and product samples, supporting successful marketing campaigns
- Optimized shelf space allocation based on sales velocity data analysis, improving product visibility and sales performance
- Performed regular audits of merchandise pricing, ensuring accuracy and consistency across all stores to maintain compliance
- Maintained accurate inventory levels by conducting regular stock checks and reconciling discrepancies, reducing stockouts and overages
Customer Service Representative
Dollar Tree Distribution Center
San Jose, CA
05.2022 - Current
- Provided private caretaking services, ensuring client well-being through daily tasks such as running errands, cooking, cleaning, and bathing
- Enhanced client quality of life by spending quality time and offering compassionate support
Night Auditor/Front Desk Clerk
SureStay Plus by Best Western
San Jose, CA
03.2021 - 11.2023
- Performed night audit duties, reconciling daily transactions and preparing financial reports to ensure accurate accounting
- Managed front desk operations during overnight shifts, ensuring smooth check-in/check-out processes for guests and maintaining operational efficiency
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Maintained accurate records of room availability and guest accounts using property management system software, supporting seamless operations
- Handled cash transactions, credit card payments, and billing discrepancies with attention to detail and accuracy, reducing financial errors
Education
High school diploma or GED - undefined
07.2026
Diploma - undefined
06.2002
Some college - undefined
Skills
- Planogram software
- Account management
- Property maintenance
- Laundry sorting machines
- Disinfectant cleaning chemicals
- Store closing procedures
- Order management system
- Caregiving
- Convenience store experience
- Hospitality management
- Janitorial experience
- Hotel management
- Shelf stocking
- Cash handling
- Housekeeping management
- QR code scanners
- Laundry washing
- Retail price checking
- Shipping & receiving
- Price tagging
- Sales
- Cash register
- Inventory control
- Fabric softeners
- Laundry stain removers
- Returns processing in distribution operations
- Stock receiving
- Management
- Commercial-grade dryer operation
- Conflict management
- Landscaping
- Laundry sanitizing
- Commercial cleaning
- Backroom stock organization
- Heavy lifting
- Retail sales
- Clothing store experience
- Hospitality industry experience
- Personal vehicle
- Product demos
- Laundry sorting by degree of soiling
- Refund processing
- Laundry stain removal
- Laundry detergents
- Balancing cash drawers
- Commercial washing machines
- Payment verification
- Store opening procedures
- Guest relations
- Custodial experience
- Phone etiquette
- Computer operation
- Managing SKUs
- Order shipping
- Active listening
- Promotional signage creation
- Stock rotation
- Critical thinking
- Sales data analysis
- Forklift
- Order entry
- Driving
- Barcode scanners
- Service upselling
- Order confirmation
- Laundry folding
- Laundry drying
- Inventory allocation
- Square (POS)
- Detecting counterfeit currency
- Microsoft Excel
- Multi-line phone systems
- Microsoft Office
- Organizational skills
Certification
- Office Skills, 2020-07-01, 2032-07-01
- Driver's License, Non-CDL Class C, 2020-07-01, 2032-07-01
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Retail Merchandiser - Premium Retail Services
12.2025 - Current
Merchandiser - Premium Retail Services
12.2025 - Current
Customer Service Representative - Dollar Tree Distribution Center
05.2022 - Current
Night Auditor/Front Desk Clerk - SureStay Plus by Best Western
03.2021 - 11.2023
William C. Overfelt High School - High school diploma or GED,
Overfelt High School - Diploma,
- Some college,