Cynthia A. Newton

• Led guided tours and informational talks for large groups to showcase attractions and highlights
• Provided environmental classes for guests, contributing to increased revenue.
• Ensured visitors had an enjoyable experience by providing facts & stories related to the site.
• Worked with colleagues in order to provide a high level of service throughout the duration of the tour.
• Maintained a positive attitude and enthusiasm when interacting with guests.
• Performed regular research to keep information provided on tours accurate and up-to-date.
• Trained new tour guides in presentation skills, customer service, and safety protocols.

Georgia Department of Public Health Contact Tracer

July 2020 - September 2022

Duties:

• worked remotely utilizing an assigned DPH laptop and Android phone
• called members of the community (District 4) to inform them of close contact with a COVID-19 patient and to obtain confidential health and demographic information for state epidemiologists
• utilized DPH's information system to conduct and submit patient case files
• communicated with team members and supervisors via Microsoft Teams, Outlook, laptop meetings and phone calls
• added case status and possible outbreak information to Excel worksheets
• maintained confidential files and followed organization's disposal methods
• maintained compassionate, professional demeanor with staff and patients

Georgia Department of Public Health Case investigator

September 2022 to current date

Duties:

• called patients who tested positive for a reportable diseases to gather health, demographic, and exposure data for state epidemiologists
• additional duties/skills are the same as those listed above
• performance evaluations available upon request