TOSHA DEAN

• Company Overview: Home Health – Atlanta, GA
• Handle inbound and outbound telephone calls
• Adhere to HIPAA law and All Care rules and regulations
• Provide excellent customer service to staff, internal/external employees, physicians, and clinical team
• Manage a team of 7+ employees, and train newly hired staff
• Scheduler: ensure that all appointments are confirmed, do the scheduling of the clients and locations in Therap E.H.R
• Delegate assignments to the Patient Care Assistant (PCA) and Certified Nursing Assistant (C N A)
• Microsoft office: work on outlook, reviewing, sending, and responding to emails
• Records Management: review all the PCA, and CNA daily documents
• Confirm the daily reporting on assignments to ensure that rounds were completed, and the patient needs were met
• Completed medical paperwork from staff is submitted to the office manager for further handling
• Transportation: escort patients to the physician’s appointment
• Perform all the duties and responsibilities of a PCA and CMT (certified medication technician)
• Home Health – Atlanta, GA

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
• Identified potential risks associated with particular treatments or interventions based on individual needs.
• * Being on call once a month for 7 days (taking call, dealing with emergencies and working a two 12-hour shift in the home on the weekends)
• + 5% Audits (updated the ECR)
• Communicated with patients with compassion while keeping medical information private.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
• Transporting to Dr. Appointments + Completing Shopping
• End of the month paperwork (scanning in all of the paper documents in the home and uploading them into carelogic)
• Maintain and supervise medication, blood pressure procedure, blood sugar procedure, seizure procedure, Safety plans, Behavioral support plans, and Health care plans
• Coordinate in all ISPs and Pre-ISP meeting
• Ensure all Incident Reports are compete and all addendums are collected in a timely matter
• Review coaching's and email SC and RCC when they have been corrected
• Coordinate an event with your individuals once a month
• Conduct staff meetings monthly
• Maintain personal files

+ Coordinate w/ RCC about employee leave, call outs, New Hires and requested time off.

• Home visits once a month w/ documentation
• Site visits weekly to ensure the oversight of funds

# PMFs

• Supervisor Conferences when needed
• Progressive Disciplines when needed

Billing

+ Signing off on all documentation that is correct, complete and person centered

• Ensuring all rejected notes get corrected in a timely matter
• FA's should be corrected within 24 hours failure to do so will result in CPC conducting

• Company Overview: Home Health – Atlanta, GA
• Followed HIPAA guidelines and All Care procedures and policies
• Therap Electronic Health Record Software: update the patients, food, liquid intake, bowel movements, changers in the skin (derma) and document medications
• Perform exercise, walking, range in motion and mobility activities as prescribed by the clinical staff or physician
• Assist with lite housekeeping, laundry, and grocery shopping
• Prepare meals nutritious meals, as listed by the clinical professionals, from breakfast to dinner
• Trained and certified to administer medication as assign by the doctors
• As instructed by a medical staff, gave injected shots to patients that required this process
• Home Health – Atlanta, GA

• Company Overview: Non-Profit Organization – Atlanta, GA
• Assess needs for community resources from community partners
• Community with customers via inbound and outbound phone calls
• Coordinate services and enter data
• Non-Profit Organization – Atlanta, GA

• Company Overview: Retail – Albany, GA
• Performed opening and closing duties, maintained files, and balance cash registers
• Created employee schedules, trained new hires, and prepared bank deposits
• Accepted payments, processed returns, and operated cash register
• Retail – Albany, GA