Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Cynthia (Cin) Romero

Portland,OR

Summary

Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. I work great under pressure. Outgoing and friendly. Excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista enjoys creating memorable beverages for customers in busy establishments. Good communicator and known for engaging people from diverse cultures and backgrounds. Enthusiastic demeanor coupled with enduring composure during busy peak periods.

Overview

4
4
years of professional experience

Work History

Lead Barista

House Of Shaw
06.2023 - 02.2024
  • Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
  • Maximized profits through cost-efficient ordering practices while maintaining sufficient inventory levels for daily operations.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Packaged bagels, muffins and other food items for customer purchase.

Barista

Blue Bottle Coffee
10.2022 - 02.2023
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Barista

Peets Coffee And Tea, & Santoro Coffee
03.2021 - 09.2022
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Used POS system to accurately enter orders and process payments.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Maintained regular and consistent attendance and punctuality.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Warehouse Worker

Amazon
04.2020 - 02.2021
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Education

No Degree -

San Joaquin Delta College
Stockton, CA

High School Diploma -

Edison High School
Stockton
05.2020

Skills

  • Food Storage Management
  • Process Control
  • Coffee grinding
  • Supply Ordering
  • Complaint Handling
  • Food Service
  • Point of Sale Knowledge
  • Safe Food Handling
  • Flexible Schedule
  • Customer Service
  • Hand-Crafted Drink Recipes
  • Shop Opening and Closing
  • Food Serving and Preparation
  • Drink customization
  • Cleanliness standards
  • Stocking Supplies and Retail Products
  • Adaptable and Flexible
  • Packaging and Labeling
  • Inventory
  • Coffee and Tea Preparation
  • Reliable and Dependable

Hobbies

Adventurous

Crochet

Musician 

Reading 


Languages

Spanish
Native or Bilingual

Timeline

Lead Barista

House Of Shaw
06.2023 - 02.2024

Barista

Blue Bottle Coffee
10.2022 - 02.2023

Barista

Peets Coffee And Tea, & Santoro Coffee
03.2021 - 09.2022

Warehouse Worker

Amazon
04.2020 - 02.2021

No Degree -

San Joaquin Delta College

High School Diploma -

Edison High School

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Cynthia (Cin) Romero