Cynthia Carson
Hilliard,OH
Summary
Accomplished Office Administrative Assistant at the City of Huntington Mayor’s Office, adept in schedule management and enhancing team collaboration. Improved customer satisfaction by promptly addressing inquiries. Proficient in Microsoft Office and verbal communication, ensuring efficient operations and confidentiality. Spearheaded event planning, fostering seamless coordination across departments.
Overview
25
25
years of professional experience
Work History
Marketing Specialist
Empire Marketing Strategies
Columbus, OH
09.2016 - Current
- Developed targeted marketing campaigns to increase brand awareness and customer engagement.
- Analyzed market trends and consumer data to inform strategic decision-making.
- Collaborated with cross-functional teams to execute integrated marketing.
- Onboarded new team members and coached personnel in marketing tasks.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Established and managed relationships with external data providers and research vendors.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Coordinated with cross-functional teams to ensure alignment of marketing objectives with overall business goals.
- Collaborated with cross-functional teams to execute integrated marketing strategies.
- Mentored junior team members, fostering professional growth and skill development.
Yardmaster
CSX Transportaion
Huntington, WV
01.2008 - Current
- Oversaw daily train operations to ensure timely departures and arrivals.
- Managed yard crew, coordinating tasks to optimize workflow efficiency.
- Implemented safety protocols, reducing incidents and enhancing compliance.
- Trained new staff on operational procedures and equipment usage.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Coordinated cross-departmental teams to ensure successful completion of complex rail operations.
- Streamlined communication between departments for seamless coordination of yard activities.
- Maintained accurate inventory records to prevent stock shortages and overages that could delay operations.
- Collaborated with other department managers to develop long-term goals for the company''s growth strategy.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Collaborated with dispatchers to streamline communication and scheduling processes.
Office Administrative Assistant
City of Huntington Mayor’s Office
Huntington, WV
09.2000 - 01.2008
- Managed scheduling and coordination of meetings for city officials.
- Responded to inquiries from constituents, providing information on city services.
- Supported event planning and logistics with Huntington Police, Fire and Public Works Departments for public events hosted by the Mayor's Office.
- Collaborated with cross-functional teams to streamline office processes and improve efficiency.
- Greeted incoming visitors and constituents professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to city departments and City Council by copying, faxing, and filing documents.
- Responded to inquiries from citizens, various city departments and City Council seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among constituents and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or official correspondence.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded official city information by maintaining strict confidentiality in handling sensitive documents and records.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Biology
Marshall University
Huntington, West Virginia, WVSkills
Verbal communication
Microsoft office
Schedule management
Scheduling appointments
Scheduling and calendar management
File organization
Database entry
Confidentiality handling
Document scanning
Telephone reception
Word processing
Customer engagement
Office supply management
Leadership and supervision
Event planning
Multitasking and organization
File management
Work Preference
Work Type
Full TimeTimeline
Marketing Specialist
Empire Marketing Strategies
09.2016 - Current
Yardmaster
CSX Transportaion
01.2008 - Current
Office Administrative Assistant
City of Huntington Mayor’s Office
09.2000 - 01.2008
Biology
Marshall University