Cynthia H. Gore
Raleigh,Nc
Summary
I am a positive, high-energy, detailed oriented, overachieving multi-site leader with extensive experience delivering operational excellence across the entire operations. I am accountable for directing, implementing, and overseeing process improvement across each department including sales, maintenance, retention, capital projects, and customer service . I pride myself in implementing cross-department collaboration and strive to bring efficient, effective progression to all operational areas and drive innovative change. I am an exceptional influence of people with the ability to balance both strategic and tactical demands. I believe in growing an organization healthy and committed to our employees and our clients alike. I demonstrate unparalleled commitment to achieve exceptional results in highly competitive environments that demand continuous improvement. Seasoned VP of operations offering 12 + years of service. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to employee strategies and customer service. Oversees tactical, personnel and operational planning to meet dynamic mission needs. Adept at delivering training and closely mentoring junior team members to optimize knowledge and performance.
Overview
18
18
years of professional experience
Work History
Chief Operations Office
Triangle Realty Experts
Raleigh/ Remote, NC
11.2021 - Current
- Oversee operational policies and procedures
- Oversee day-to-day operations, including finance, human resources and sales
- Oversee planning, maintenance and efficiency
- Prepare operational reports and management reports
- Ensure compliance on a company, state and federal level
- Drive sustainable growth and minimize losses
- Head outreach and business relations
- Review budgets and staffing
- Resourceful and analytical with exceptional communication skills Understanding of all facets of business Outstanding public speaking and interpersonal skills Knowledge of IT/business infrastructure Aptitude in problem-solving and decision-making Understanding of analytics and performance metrics
- Raised profits by 60% within 1 months through planning
- Increased profitability by optimizing sales and fulfilling lower overhead costs
- Built strategic relationships with federal, state and local law enforcement agencies
- Formulated analysis assessments to make informed decisions on proposed projects
- Supported business growth through strategic planning and process development
Regional Operation Portfolio Manager
BRIDGE PROPERTY MANAGEMENT, NAPLES/JACKSONVILLE
NC/FL/Remote, FL
06.2020 - 11.2021
- Accountable for a portfolio of apartment communities in Raleigh/ Florida Oversight to over 3500 units Provide leadership, coaching, and mentorship to a team of technical support team members
- Document existing client journeys and create plans for improvement resulting in improved retention and more efficient, predictable service outcomes
- Actively solicit feedback from external and internal clients, users, and other stakeholders to identify ways to optimize each step in the client journey
- Create and improve on client facing processes in BI and multi site operations across the organization with a focus on driving sophistication and scalability
- Develop, track and analyze KPI’s that will drive positive outcomes for our clients and employees
- Upskill, hire, coach, train and inspire team members developing top performers through goal setting, planning and frequent one on one interactions
- Be a powerful advocate that identifies client challenges, anticipates issues, and recognizes opportunities to systematize solutions to support a growing client base and team
- Set, manage, and achieve quarterly and other goals to help meet individual and organizational objectives
- Full profit & loss statement responsibility Strategic leadership and overseeing all administrative, management, and fiscal operations within my assigned portfolio of properties Recruit, interview, hire, train, supervise, counsel in accordance with company policy Responsible for developing all marketing and customer service programs for each community to achieve lease up goals, occupancy goals, and reduce resident turnover TAA – triangle apartment association leadership and member
Regional Portfolio Manager
Kenney Realty Services
NC/TN, NC
06.2018 - 06.2020
- Accountable for a portfolio of apartment communities in Raleigh/ Tennessee Oversight to over 2400 units Full profit & loss statement responsibility Exceeded budgeted NOI and Cash Flow for the company by 150% - 2018 Exceeded NOI and Cash flow – 115% - 2019 Strategic leadership and overseeing all administrative, management, and fiscal operations within my assigned portfolio of properties Recruit, interview, hire, train, supervise, counsel in accordance with company policy Completed all budgets, planning, vendor management, capital projects, and financial analysis for all the properties Responsible for looking for methods to drive revenue and expense reduction opportunities at each property- monthly Maintained net bad debt under - 1.0%
Regional Portfolio Operations Director
Progress Residential
Raleigh, North Carolina
11.2016 - 06.2018
- Accountable for the new Raleigh Market Single family portfolio of rental communities in
- Oversight of projects valued at $50 million Oversight of over 2500 single family homes throughout NC Regional management of capital projects, vendors, staff of over 75 Budget and financial analysis -looking for methods to drive revenue and expense reduction opportunities Full profit & loss statement responsibility for the portfolio with annualized sales revenue more than $15 million dollars Building and growing the Raleigh portfolio to 2500 homes Hiring and training the entire Raleigh office Progress leadership member in charge of creating all policies, procedures, marketing ideas, etc
- Marketing virtually and training staff on all new products Budgeting each year Financial review with owners and partners regularly Exceed NOI and Cash flow for 2017
- Managed procurement, inventory and warehouse operations.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Regional Operations Manager - Partner
The Connor Group
Raleigh, North Carolina
02.2011 - 11.2016
- Accountable for a portfolio of apartment communities in Raleigh valued at $500 million
- (6 acquisitions, over 2100 units) Full profit & loss statement responsibility for a $500 million dollar portfolio with annualized sales revenue more than $70 million dollars Achieved top managing partner award in 2015 for the company Successfully directed team of 100+ and had the lowest associate turn over for
District Manager
The Connor Group
Cincinnati, Dayton, NC
01.2008 - 01.2011
- Accountable for a portfolio of apartment communities in Cincinnati/Dayton valued at $400 million
- (8 acquisitions, over 1800 units) Responsible for growing the market shares in Cincinnati/Dayton to gain investor interest to purchase additional properties in the area Portfolio performance in the top 5% of the company Develop marketing and customer service programs for each community to achieve lease up goals, occupancy goals, and reduce resident turnover
- Created various selling and merchandising programs impacting bottom line performance
Property Manager
Cincinnati
Dayton, NC
01.2007 - 01.2008
- Supervised a staff of as many as 8 and managed as many as 400 apartment units Mentored and trained employees to ensure growth and development in their roles Interacted with internal departments, purchasing, accounting, budgets, legal/compliance, and capital improvements Exceeded budgeted Net Operating Income while in position
- Returned over $8 million to investors and partners Held economic occupancy at 97% over 12-month period and expenses down 10% from prior year performance
Senior Sales Manager
The Connor Group
Cincinnati, OH
05.2005 - 12.2007
- Responsible for aggressively prospecting and soliciting of new residents as well as retaining current residents Attained 4% gain in economic occupancy and grew rent roll 35% in 2005, 2006 97% occupancy average
- Investigated competitive landscape to maintain currency on market and anticipate negative business impacts
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
Education
Bachelor of Science -
Bluefield College
Bluefield, VA05.2000
MBA - Business
West Virginia University At Parkersburg
Parkersburg, WV05.2003
Skills
- Tactical planning
- Crew leadership
- Equipment Maintenance
- Defense management
- Intelligence gathering
- Repair skills
- Mechanical expertise
- Finance and Accounting Oversight
- Records Organization and Management
- Employee Motivation
- Focus and Follow-Through
- Originality and Creativity
- Assignment Delegation
- Training Management
- Quality Assurance
- Financial Statement Review
- Team Leadership
- Customer Service Management
- Recruitment and Hiring
- Performance Assessment
- Decision Making
- Verbal and Written Communication
- Sales Promotion
- Staff Scheduling
- Program Optimization
- Human Resources Oversight
- Administrative Management
- Problem Anticipation and Resolution
- Department Oversight
- Understanding of office operations
Accomplishments
- Certifications:
- MIC - Property Manager in Charge
- South Carolina authority real estate licenses- school of South Carolina
- AM - Certified Apartment Manager
- Real estate authority Ohio Apartment Association
- Employee Assistance Professional - Administrative Assistant
- Mountain State Empire Community College
- Yardi, Onesite, Yeildstar, BI, KPI, Microsoft, Excel, Sales Force, and Trello
Timeline
Chief Operations Office
Triangle Realty Experts
11.2021 - Current
Regional Operation Portfolio Manager
BRIDGE PROPERTY MANAGEMENT, NAPLES/JACKSONVILLE
06.2020 - 11.2021
Regional Portfolio Manager
Kenney Realty Services
06.2018 - 06.2020
Regional Portfolio Operations Director
Progress Residential
11.2016 - 06.2018
Regional Operations Manager - Partner
The Connor Group
02.2011 - 11.2016
District Manager
The Connor Group
01.2008 - 01.2011
Property Manager
Cincinnati
01.2007 - 01.2008
Senior Sales Manager
The Connor Group
05.2005 - 12.2007
Bachelor of Science -
Bluefield College
MBA - Business
West Virginia University At Parkersburg