Cynthia Nan Burdette Richards
Valley
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Outreach Specialist
Recovery Organization Of Support Specialists
06.2020 - Current
- Delivered presentations to interested groups and answered wide-ranging questions about available services.
- Represented organization in Chambers, Lee and Tallapoosa Counties by coordinating substance use disorder treatment services and giving polished presentations.
- Conducted intake on individuals for services by collecting and verifying clients' personal, legal background and drug abuse histories.
- Publicized R.O.S.S. program via multifaceted outreach strategies targeted on improving substance use disorder services and the participation of clients.
Certified Peer Support Specialist
East Alabama Mental Health Center
06.2019 - 06.2020
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Account Assistant
Professional Medical Fulfillment
12.2017 - 05.2019
- Enhanced financial reporting accuracy by diligently reconciling accounts and analyzing discrepancies.
- Streamlined account management processes for improved efficiency and reduced errors.
- Assisted in the preparation of accurate financial statements, ensuring compliance with regulations and guidelines.
- Contributed to budget development and monitoring for better cost control and forecasting.
- Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
On-Site Supervisor
Alliance Total Solutions
02.2016 - 11.2017
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Server
O'Charley's
02.2015 - 02.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Assembly Line Production Worker
M.P. Tech
02.2013 - 04.2014
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Contributed to overall team success by meeting daily production targets consistently.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
Call Center Representative
InterCall
01.2007 - 01.2010
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate of Science -
Southern Union State Community College
Wadley, AL12.2023
Certified Recovery Support Specialist - Addiction Services
Alabama Department of Mental Health
11.2019
High School Diploma -
Springwood School
Lanett05.2006
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Self-Motivated
- First Aid/CPR
- Written Communication
Accomplishments
Current member of the Lee County Police Department "Crisis Invention Team" which strives to make an impact on those struggling with Addiction and Mental Health within Lee County and the surrounding communities.
Timeline
Outreach Specialist
Recovery Organization Of Support Specialists
06.2020 - Current
Certified Peer Support Specialist
East Alabama Mental Health Center
06.2019 - 06.2020
Account Assistant
Professional Medical Fulfillment
12.2017 - 05.2019
On-Site Supervisor
Alliance Total Solutions
02.2016 - 11.2017
Server
O'Charley's
02.2015 - 02.2016
Assembly Line Production Worker
M.P. Tech
02.2013 - 04.2014
Call Center Representative
InterCall
01.2007 - 01.2010
Associate of Science -
Southern Union State Community College
Certified Recovery Support Specialist - Addiction Services
Alabama Department of Mental Health
High School Diploma -
Springwood School
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