Cynthia Willes
Private Family
McKinney,TX
8
years of professional experience
Work History
Personal Assistant
2 Years 11 Months- Managed daily household operations, creating an organized and efficient home environment
- Coordinated family calendars and scheduling, ensuring timely appointments for all household members
- Oversaw cleaning and organization tasks, upholding high standards of household upkeep
- Provided childcare support by coordinating school pickups and drop-offs along with activity schedules
- Provided childcare support, including school pickups/drop-offs, activity coordination, and homework assistance (if applicable)
Patient Service Representative
6 Months- Answered a multi-line phone system with an average of 90 incoming calls per day while also calling patients on a recall basis in order to maintain continuity of care
- Managed multi-line phone system, handling 90 incoming calls daily and proactively calling patients for recall appointments to ensure continuity of care
- Organized and maintained patient files before and after visits, processing patient portal requests, office visit notes, medical records, and referral requests
- Coordinated insurance verification, eligibility requests, and prior authorizations to facilitate patient care
- Executed a variety of administrative tasks for the practice.
Interim Executive Assistant II
5 Months- Coordinated meetings, conferences, and daily schedules, streamlining administrative operations for seamless workflow
- Managed complex calendars successfully while reducing overlap and improving overall departmental efficiency
- Handled comprehensive travel arrangements for senior executives including booking flights, ground transportation and hotel accommodations
- Oversaw 3 executive email accounts simultaneously, prioritizing urgent messages, drafting correspondence, and organizing according to priority
- Handled logistics and negotiated vendor contracts for company retreats, ensuring successful execution of events
- 2019
Executive Assistant/Office Manager
1 Year 1 Month- Managed office inventory by restocking supplies and placing purchase orders, ensuring availability for daily operations
- Acted as the primary point of contact for a multi-line phone system, resolved inquiries, and directed calls promptly and accurately
- Coordinated team-building activities that enhanced collaboration, strengthened organizational culture, and boosted employee morale
- Reconciled and processed expense reports for multiple executives, ensuring timely reimbursement and accurate financial reporting
- Assisted in planning and coordinating team-building activities that promoted collaboration, organizational culture, and employee morale
Education
Bachelor of Science - Sociology
Skills
Scheduling
Expense reporting
Office management
Attention to detail
Multitasking and organization
Discretion and confidentiality
Event planning
Travel coordination
Time management
Project coordination
Timeline
Personal Assistant
Private Family
07.2023 - 06.2026Read More
Patient Service Representative
Vanguard Skin Specialists
11.2019 - 05.2020Read More
Interim Executive Assistant II
Ensign Services
05.2019 - 10.2019Read More
Executive Assistant/Office Manager
Zefr
04.2018 - 05.2019Read More
Brigham Young University
Bachelor of Science from Sociology
Read More