Cynthya Bribiesca
Santa Maria,CA
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
9
9
years of professional experience
Work History
Eligibility Worker II
Social Services
Santa Maria, CA
10.2023 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Managed processing of financial assistance and food stamp benefits applications.
Operations Specialist
Waste Management
Santa Maria, CA
11.2020 - 12.2022
- Collected, arranged and input information into database system.
- Tracked and analyzed reports
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked documentation for accuracy and validity on updated systems.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Received and routed business correspondence to correct departments and staff members.
- Assisted team members with administrative requirements by expertly using diverse office software.
Data Entry Assistant
Titan Frozen Fruit
Santa Maria
02.2017 - 09.2019
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy
- Produced monthly reports using advanced Excel spreadsheet functions.
- Gathered data from multiple sources and programs.
- Supported multiple departments with special projects.
Education
Diploma -
Santa Maria High School
Santa Maria, CA06.2014
Skills
- Planning and Coordination
- Clerical Support
- Customer Transactions
- Inventory Accuracy
- Office Supplies and Inventory
- Customer Feedback
- Cash Register Operations
- Employee Timesheet Processing
- Call Forwarding
- Customer Care
- Bloodborne Pathogens
- Greeting Visitors
- Interoffice Correspondence
- Information Inputting
- Briefings and Debriefings
- Office Management Software
- Verifying Inventory
- Balance Accounts
- Performance Goals
- Troubleshoot Service Issues
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker II
Social Services
10.2023 - Current
Operations Specialist
Waste Management
11.2020 - 12.2022
Data Entry Assistant
Titan Frozen Fruit
02.2017 - 09.2019
Diploma -
Santa Maria High School