Lazetta Jackson
Los Angeles,CA
Summary
Focused Eligibility Worker proudly offering over 24 years' experience in processing enrollment applications to meet tight deadlines. A highly trained professional with the training to authorize expenditures for eligible applicants. Well-skilled to tackle administrative duties and manage time effectively.
Overview
11
11
years of professional experience
Work History
Eligibility Worker II
Los Angeles County Department of Public Social Services
Los Angeles, CA
11.2013 - Current
- Processed benefits applications and documents for food stamps and medical assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Assessed clients' eligibility for public assistance programs and services.
- Prepared documents and applications for submission to appropriate agencies or organizations.
- Served as a liaison between clients, service providers, and other relevant parties involved in the application process.
- Updated computer databases with current client information and status updates.
- Researched discrepancies in submitted documentation as needed.
- Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
- Responded promptly to inquiries from potential applicants by phone or email.
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Managed high caseloads while maintaining accuracy.
- Ensured compliance with federal and state guidelines.
Education
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06-1989
Skills
- Cross-cultural sensitivity
- Assertiveness
- Interviewing techniques
- Policy Knowledge
- Application processing
- Appointment Scheduling
- Applicant Interviews
- Written and verbal communication
- Confidentiality
- Agency resource eligibility
- Telephone Etiquette
- Effective customer communication
- Effective communication skills
- Documentation and paperwork
- Application assessment
- Program understanding and advisement
- Applicant support and service
- Recordkeeping and data input
- Verbal Communication
- Social Services
- Policy Interpretation
- Application Review
- Documentation And Reporting
- Microsoft Office
- Income verification
- Public assistance programs
- Data Entry
- Referral Coordination
- Adaptability and Flexibility
- Active Listening
- Interpersonal Skills
- Goal Setting
- Decision-Making
- Analytical Thinking
- Task Prioritization
- Self Motivation
- Continuous Improvement
- Professionalism
- Effective Communication
- Excellent Communication
- Schedule Management
- Reliability
- Attention to Detail
- Multitasking
- Time management abilities
- Time Management
- Organizational Skills
Timeline
Eligibility Worker II
Los Angeles County Department of Public Social Services
11.2013 - Current
High School Diploma -
Alain Leroy Locke College Preparatory Academy