Priscilla Sanchez
Las Vegas
Summary
Compassionate professional with a strong background in public assistance eligibility. Recognized for effective communication and cross-cultural sensitivity, providing clients with comprehensive support in navigating benefits and ensuring compliance with program regulations.
Overview
17
17
years of professional experience
Work History
Eligibility Worker II
County Of Los Angeles - Department Of Public Social Services
3833 S. Vermont Ave Los Angeles CA 90037
07.2025 - Current
- Assessed client eligibility for public assistance programs ensuring compliance with regulations
- Processed applications and conducted interviews to gather necessary information
- Evaluated documentation to determine program eligibility and benefits
- Provided guidance to clients regarding application procedures and available resources
- Monitored ongoing eligibility status through regular case reviews
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Reduced errors in case management by consistently updating client information in the database system.
Assistant Store Manager
United Pacific
Rialto, CA
05.2019 - 07.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service excellence and operational best practices.
- Implemented inventory management systems to enhance stock accuracy and availability.
- Analyzed sales data to identify trends and drive strategic promotional initiatives.
- Developed employee scheduling strategies to optimize labor costs while maintaining service levels.
Eligibility Worker II
County Of San Bernardino TAD Office
San Bernardino, CA
03.2013 - 11.2018
- Maintained accurate case records within departmental databases
- Collaborated with social workers to address client needs and service referrals
- Assisted in training new staff on program policies and procedures
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Increased efficiency within the department by creating detailed procedural manuals that outlined best practices for daily tasks such as interviewing clients, processing applications, and conducting follow-ups on cases under review.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
- Engaged wider departments in accurate, timely paperwork completion.
- Processed applications and conducted interviews to gather necessary information
Eligibility Technician
County of Riverside DPSS
Riverside, CA
02.2009 - 02.2013
- Assessed client eligibility for public assistance programs using automated systems.
- Processed applications and maintained accurate case records in compliance with regulations.
- Coordinated with clients to gather necessary documentation, ensuring timely service delivery.
- Conducted thorough reviews of case files to identify discrepancies and resolve issues efficiently.
- Improved eligibility determination accuracy by implementing efficient data verification processes.
- Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
- Communicated with people from various cultures and backgrounds on application process.
Education
High School Diploma -
Pacific High School
San Bernardino, CASkills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Telephone etiquette
- Cross-cultural sensitivity
- Interviewing techniques
- Effective customer communication
- Social program eligibility
- Verbal communication
- Data entry
- Interviewing
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker II
County Of Los Angeles - Department Of Public Social Services
07.2025 - Current
Assistant Store Manager
United Pacific
05.2019 - 07.2025
Eligibility Worker II
County Of San Bernardino TAD Office
03.2013 - 11.2018
Eligibility Technician
County of Riverside DPSS
02.2009 - 02.2013
High School Diploma -
Pacific High School