Barbara Thurman
Los Angeles,CA
Summary
Bright Eligibility Worker promoting a extensive career conducting applicant interviews, overseeing appointment scheduling, and handling administrative tasks. A well-rounded employee with expertise processing applications for food stamps and medical assistance. Ready for a new position that involves successfully handling various responsibilities in a fast-paced setting.
Overview
16
16
years of professional experience
Work History
Eligibility Worker II
Los Angeles County Department of Public Social Services
Los Angeles, CA
11.2017 - Current
- Conducted interviews for applicants or participants on public assistance, gathering and verifying financial and eligibility data. Provided guidance in completing necessary documentation for benefits initiation, continuation, or modification.
- Explained provisions of public assistance programs, federal and state regulations, county policies, legal rights, and responsibilities for applicants and participants.
- Ensured understanding of penalties for non-compliance with initiating and maintaining benefits.
- Reviewed and analyzed financial and eligibility information to assess initial or continuing eligibility for various public assistance programs, such as CalWORKs, General Relief, Food Stamps, or Medi-Cal.
- Contacted relevant parties to ensure accurate information by verifying or clarifying details, resolving discrepancies.
- Conduct thorough analysis of available information and provide recommendations for appropriate disposition.
- Determined whether funds could be authorized for special needs by calculating benefits and assessing eligibility of applicants and participants in public assistance programs.
- Maintained accurate records of program participants' financial information and budget documents.
- Met deadlines established by legislation and regulations by prioritizing assigned cases and effectively managing the organization, monitoring, filing, processing, verification, and updating of case records.
- Used various computer databases to ascertain eligibility and identify additional sources of income for program participants.
- Utilized income verification methods to accurately compute overpayments or overissuances, prepared comprehensive reports highlighting findings, and collaborated with the Welfare Fraud Prevention and Investigations unit as necessary.
- Fostered a collaborative environment by maintaining positive rapport with team members and supervisors.
- Implemented existing criteria to identify suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigations unit.
Eligibility Worker I
Los Angeles County Department of Public Social Services
Los Angeles, CA
11.2015 - 11.2017
- Engaged in interviewing process to gather necessary financial and eligibility information from applicants and participants of public assistance.
- Prepared forms for inputting participants' financial and biographical data into the computer system. Ensured accuracy of data by reviewing and verifying computer-generated reports.
- Demonstrated expertise in explaining the provisions of public assistance programs along with applicable Federal and State regulations, County policies, as well as the legal rights and responsibilities of program participants.
- Conducted thorough evaluations of financial and eligibility details to ascertain initial or continued eligibility for General Relief, CalFresh, Medi-Cal, or various public assistance programs.
- Communicated with individuals, agencies, insurance companies, schools, and other relevant institutions to ensure the accuracy of information provided by applicants or participants.
- Examined several income and eligibility-related computer databases to identify receipt of alternate public assistance aids or participation in other programs, thereby assessing eligibility status.
- Efficiently filed, processed, verified, and updated case records and documents to maintain accuracy and compliance with legal requirements.
- Connect applicants or program participants with the appropriate County departments, community-based organizations, and other agencies to obtain services and resources needed to meet their immediate and long-term needs.
- Identified suspected cases of welfare fraud and referred them to the Welfare Fraud Prevention and Investigation unit by following existing procedures and criteria.
- Prepared overpayment reports and Notices of Action by verifying earnings or incomes to determine the amount of overpayment or overissuance.
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
Los Angeles, CA
07.2008 - 11.2015
- Typewrites abstracts of judgment, executive notices, and similar documents requiring extreme accuracy or independent judgment in selecting materials, complex charts, forms, statistical, and similar documents from rough draft requiring skill in arranging tabular material, setting up forms, and extreme accuracy in typing.
- Follow a specialized procedure to process various documents including property descriptions, court papers, transcripts, and legal processes.
- Checked documents for accuracy and completeness, ensuring compliance with required specifications.
- Maintains records of specialized data, including cost data records and distribution and control ledgers, with expertise in selection, compilation, and computation.
- Performed thorough searches in records and files, employing excellent judgment and discrimination to select or abstract material.
- Managed correspondence by selecting relevant information and seeking approval from a superior in special situations.
- Estimated and collected fees, while providing minor supervision over others' work.
- Performed detailed comparisons and categorization of documents requiring specialized knowledge and meticulous accuracy checks, including auditing warrants and purchase orders.
- Consistently used office equipment including video display terminals, word processors, and personal computers to input data, complete computations and create documents that didn't necessitate formatting or programming.
Education
Some College (No Degree) - Labor Studies
LA Trade Tech College
Los Angeles, CABachelor of Science - Humanities
Springfield College
Springfield, MASkills
- Confidentiality
- Social Services
- Disability Awareness
- Data Entry
- Cultural Competency
- Public assistance programs
- Policy Interpretation
- Government relations
- Agency resource eligibility
- Proficient in CalSAWS MEDS, TEAMS
- Effective customer communication
- Written and verbal communication
- Application processing
- Applicant Interviews
- Appointment Scheduling
- Policy Knowledge
- Interviewing techniques
- Applicant support and service
- Application assessment
- Income verification
- Application Review
- Verbal Communication
- Microsoft Office
References
References available upon request.
Timeline
Eligibility Worker II
Los Angeles County Department of Public Social Services
11.2017 - Current
Eligibility Worker I
Los Angeles County Department of Public Social Services
11.2015 - 11.2017
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
07.2008 - 11.2015
Some College (No Degree) - Labor Studies
LA Trade Tech College
Bachelor of Science - Humanities
Springfield College
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