Karine Alexanian
North Hollywood,CA
Summary
Share current knowledge, provide support by encouraging self-confidence and encourage the pursuit of active learning.
Overview
23
23
years of professional experience
Work History
Eligibility Worker II
Los Angeles County Department of Public Social Services
07.2013 - Current
- Excellent organizational skills
- Assisted clients with completion of applications and paperwork.
- Conducting approximately 10-15 cases per day
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Intermediate Typist Clerk
Los Angeles Department of Public Social Services
09.2004 - 07.2013
- Back up Supervisor
- Cashier, Receptionist
- Multitask, team player
- Ensured timely completion of projects by prioritizing tasks and consistently meeting deadlines.
- Collaborated effectively with team members on various projects, ensuring seamless communication and execution of tasks.
- Contributed to a professional work environment by maintaining confidentiality and handling sensitive information appropriately.
Customer Service Manager
H & H Jewelry Design
06.2001 - 08.2004
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Other - Medical Assistant
Maric College - Los Angeles
Los Angeles, CA06.2004
Skills
- Application processing
- Written and verbal communication
- Policy Knowledge
- Applicant Interviews
- Telephone Etiquette
- Proficient in Word, Excel Power Point and Microsoft Outlook
- Interviewing
- Social Services
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
References
Available Upon Request
Timeline
Eligibility Worker II
Los Angeles County Department of Public Social Services
07.2013 - Current
Intermediate Typist Clerk
Los Angeles Department of Public Social Services
09.2004 - 07.2013
Customer Service Manager
H & H Jewelry Design
06.2001 - 08.2004
Other - Medical Assistant
Maric College - Los Angeles
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