Experienced eligibility professional with strong background in assessing and determining client eligibility for various programs. Skilled in data analysis, client interviews, and documentation management. Strong focus on team collaboration and achieving results, adaptable with changing needs. Reliable and efficient, consistently meeting deadlines and maintaining high standards in service delivery.
Overview
17
17
years of professional experience
Work History
Eligibility Worker II
Fresno County Department Of Social Services
Fresno, CA
10.2023 - 01.2025
Assessed eligibility for various social services programs, ensuring compliance with state and federal regulations.
Conducted in-depth interviews to gather necessary documentation from applicants, enhancing application accuracy.
Reviewed and processed applications, identifying discrepancies and initiating corrective actions as needed.
Provided guidance to clients on program requirements and benefits, fostering understanding of available resources.
Trained new staff on eligibility determination processes, promoting consistency in service delivery standards.
Maintained detailed case files, ensuring all documentation was current and accessible for audits and reviews.
Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
Emergency Medical Technician
American Ambulance
11.2019 - 08.2022
Responsible for responding to emergency medical calls, assessing the situation, providing medical care, and transporting patients to medical facilities
Documented patient histories, vitals, and treatment provided in accordance with standards of care
Monitored patient conditions during transport, communicated with receiving staff, and ensured the safety of patients
Communicated with patients, families, and medical personnel in a professional and compassionate manner
Armed Security Officer
Global Avtor
04.2016 - 04.2016
Monitored and secured premises during a 12hour shift in a highly visible armed security officer role
Enforced laws and regulations while also maintaining a safe environment
Investigated and documented all security related incidents
Infantry Marine
United States Marine Corps
01.2010 - 01.2013
Led diverse teams in high-pressure environments to achieve mission objectives.
Developed and implemented training programs to enhance operational readiness among personnel.
Streamlined communication between units, enhancing collaboration and operational effectiveness.
Mentored junior Marines, fostering professional development and reinforcing core values of service.
Personnel Reliability Program
United States Marine Corps
Silverdale, WA
01.2008 - 01.2010
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Education
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
Phoenix, AZ
09-2025
Emergency Medical Technician Certificate Course - undefined
National University
Fresno, CA
07-2019
Skills
Adaptable to change and able to learn new things
Written and verbal communication
Application processing
Application review
Telephone etiquette
Confidentiality
Timeline
Eligibility Worker II
Fresno County Department Of Social Services
10.2023 - 01.2025
Emergency Medical Technician
American Ambulance
11.2019 - 08.2022
Armed Security Officer
Global Avtor
04.2016 - 04.2016
Infantry Marine
United States Marine Corps
01.2010 - 01.2013
Personnel Reliability Program
United States Marine Corps
01.2008 - 01.2010
Emergency Medical Technician Certificate Course - undefined
National University
Bachelor of Science - Industrial-Organizational Psychology
ELIGIBILITY WORKER II at Los Angeles County Department of Public Social ServicesELIGIBILITY WORKER II at Los Angeles County Department of Public Social Services