Overview
Work History
Education
Skills
References
Timeline
Generic

Leilani Hawkins

Los Angeles,CA

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work History

Eligibility Worker II

County Of San Bernardino TAD Office
Rancho Cucamonga, California
04.1996 - 12.2016
  • Assessed eligibility for various assistance programs and services.
  • Reviewed client applications and supporting documentation for compliance.
  • Conducted interviews to gather information from applicants and beneficiaries.
  • Trained new staff on eligibility assessment procedures and policies.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Reviewed case files regularly to ensure compliance with regulations and guidelines.
  • Coordinated efforts between multiple departments within the organization to ensure efficient processing of paperwork.
  • Advised supervisors on complex cases requiring additional review or special consideration.
  • Collaborated closely with social workers, health care professionals, job counselors in order to provide comprehensive services for eligible clients.
  • Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.

Education

Bachelor of Science - Behavioral Sciences

California Baptist University
Riverside, CA
07.1998 - 05.2000

Associate of Science - Behavioral Sciences

Riverside Community College
Riverside, CA
09.1990 - 06.1994

Skills

  • Client interviewing
  • Task prioritization
  • Policy interpretation
  • Government relations
  • Interviewing techniques
  • Appointment scheduling
  • Time management
  • Training and mentoring
  • Effective communication

References

References available upon request.

Timeline

Bachelor of Science - Behavioral Sciences

California Baptist University
07.1998 - 05.2000

Eligibility Worker II

County Of San Bernardino TAD Office
04.1996 - 12.2016

Associate of Science - Behavioral Sciences

Riverside Community College
09.1990 - 06.1994
Leilani Hawkins