Leilani Hawkins
Los Angeles,CA
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Eligibility Worker II
County Of San Bernardino TAD Office
Rancho Cucamonga, California
04.1996 - 12.2016
- Assessed eligibility for various assistance programs and services.
- Reviewed client applications and supporting documentation for compliance.
- Conducted interviews to gather information from applicants and beneficiaries.
- Trained new staff on eligibility assessment procedures and policies.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
- Coordinated efforts between multiple departments within the organization to ensure efficient processing of paperwork.
- Advised supervisors on complex cases requiring additional review or special consideration.
- Collaborated closely with social workers, health care professionals, job counselors in order to provide comprehensive services for eligible clients.
- Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
Education
Bachelor of Science - Behavioral Sciences
California Baptist University
Riverside, CA 07.1998 - 05.2000
Associate of Science - Behavioral Sciences
Riverside Community College
Riverside, CA 09.1990 - 06.1994
Skills
- Client interviewing
- Task prioritization
- Policy interpretation
- Government relations
- Interviewing techniques
- Appointment scheduling
- Time management
- Training and mentoring
- Effective communication
References
References available upon request.
Timeline
Bachelor of Science - Behavioral Sciences
California Baptist University
07.1998 - 05.2000
Eligibility Worker II
County Of San Bernardino TAD Office
04.1996 - 12.2016
Associate of Science - Behavioral Sciences
Riverside Community College
09.1990 - 06.1994