Becky Schuller
Oak Hills,CA
Summary
Dynamic Eligibility Associate with proven expertise at San Bernardino County, excelling in application review and compliance. Skilled in verbal communication and data entry, I achieved high accuracy in eligibility determinations while training new staff. Adept at educating diverse clients on program requirements, ensuring seamless access to public assistance services.
Overview
4
4
years of professional experience
Work History
Eligibility Worker II
San Bernadino County
Hesperia, CA
04.2013 - 12.2016
- Conducted eligibility assessments for clients seeking public assistance programs.
- Reviewed and processed applications to ensure compliance with state regulations.
- Collaborated with team members to streamline application review procedures.
- Educated clients on program requirements and eligibility criteria effectively.
- Maintained accurate records of client interactions and eligibility determinations.
- Assisted in training new associates on eligibility assessment protocols and systems.
- Achieved high levels of accuracy in reviewing documentation for completeness and compliance with program requirements.
- Maintained up-to-date knowledge of relevant federal, state, and local statutes governing public assistance programs, ensuring accurate eligibility determinations.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
Education
Bachelor of Arts - Sociology
Bradman University
Fullerton, CA04-2013
Skills
- Verbal communication
- Microsoft office
- Data entry
- Interviewing
- Appointment scheduling
- Documentation and reporting
- Record keeping
- Application review
- Telephone etiquette
- Benefits administration
- Disability awareness
- Government relations
- Policy interpretation
- Social services
Timeline
Eligibility Worker II
San Bernadino County
04.2013 - 12.2016
Bachelor of Arts - Sociology
Bradman University