Cynthya Terrero
Orlando,FL
Summary
Motivated with the practice in customer service relations, sales and inventory control. Demonstrated ability to improve operations and increase productivity in customer growth and objectives!
Overview
11
11
years of professional experience
Work History
Dispatcher
Westgate Resorts
02.2024 - 05.2024
- Increased first-call resolution rates through effective communication between dispatchers and field technicians.
- Managed high call volume while maintaining a professional, calm demeanor with customers and technicians alike.
- Contributed to overall call center success by consistently meeting or exceeding key performance indicators, including average handle time, first-call resolution rate, and customer satisfaction scores.
Store Manager
Jc Barber & Beauty Supply
10.2013 - 10.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manners.
- Recruited, Trained and Supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Education
No Degree - Business Administration
Universidad APEC
Santo Domingo, Dominican RepublicSkills
- Bilingual (spanish/English)
- Team development
- Employee Training
- Operations Budgeting
- Shift Schedualing
- Customer Service management
- Report Generation
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatcher
Westgate Resorts
02.2024 - 05.2024
Store Manager
Jc Barber & Beauty Supply
10.2013 - 10.2023
No Degree - Business Administration
Universidad APEC
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