Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Acosta

Summary

Detail-oriented Dispatcher with 4 years of experience in optimizing routes and scheduling drivers. Expert in managing field personnel and addressing concerns with a flexible approach. Strong team management and problem-solving capabilities, thriving in fast-paced environments and delivering structured product presentations to diverse audiences.

Overview

7
7
years of professional experience

Work History

Dispatcher

Cemax
Littlerock
08.2016 - 03.2022
  • Oversaw driver dispatching, route planning, and vehicle tracking for 100+ drivers, improving operational efficiency.
  • Assigned drivers to appropriate routes based on customer needs.
  • Handled high volume of phone calls, ensuring accurate data entry for effective dispatch operations.
  • Monitored vehicle locations using GPS technology, delivering timely status updates to enhance service reliability.
  • Utilized computer systems to locate addresses and calculate estimated arrival times.
  • Resolved customer complaints related to service issues or delays.
  • Reported delays, accidents or other traffic and transportation situations.

Lead Sales Consultant

Sprint
03.2015 - 08.2016
  • Delivered exceptional store experience that fostered customer loyalty
  • Meet and exceed key performance goals
  • Provided comprehensive sales solutions to meet diverse mobile wireless needs
  • Identified solutions for customer billing and technical issues.

Shift Manager

Supercuts
03.2015 - 12.2015
  • Trained and mentored new employees on company procedures and customer service
  • Delegated daily, weekly and monthly tasks by outlining shifts' duties to keep team members informed of their duties
  • Motivated team members through positive reinforcement, fostering a supportive work environment.
  • Managed inventory across shifts, ensuring timely ordering of supplies to meet operational needs

Education

Skills

  • Dispatch Coordination
  • Route Optimization
  • Logistics Management
  • Operational Oversight
  • Schedule Coordination
  • Resource Allocation
  • Adjusting Routes
  • Shift Coordination
  • Exceptional customer service
  • Bilingual (Spanish/English)
  • Team Collaboration
  • Conflict resolution
  • Stress Tolerance
  • Database Management
  • Dependable
  • Superb interpersonal skills

Timeline

Dispatcher

Cemax
08.2016 - 03.2022

Lead Sales Consultant

Sprint
03.2015 - 08.2016

Shift Manager

Supercuts
03.2015 - 12.2015

Linda Acosta