Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Cyntia Alonso

Layton

Summary

Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in hospitality administrative assistant role.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Davis Conference Center
08.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • New Hire processes, intruding to different departments, 'getting to know you,', and giving a tour of the DCC.
  • Health insurance enrollment for employees and meeting the deadline for completion date.
  • Hilton hotel benefit enrollments.
  • Planning associate activities, holiday parties, and birthday lunches.
  • Breakfast with Santa event, detailing, contacting vendors, executing, and planning with the help of my team.
  • Payroll checking, tips, and end of payroll process.
  • Helping associates with time off requests, 401k, paystubs, baking info, etc.





Event Manager

Davis Conference Center
02.2017 - 08.2020
  • Assist the sales manager with amenities for clients.
  • Upsold Av and decor to help with sales goals.
  • Call clients for details on events (menu, A/V, setup).
  • Attend Weekly BEO meetings with finalized details and redistribute Revised/pop-up’s BEO’s.
  • Contact clients with an intro email once the folder is received. Follow-up email with deadline reminders every 60, 30, 14, and 5 days for event details.
  • Calling clients for guarantee numbers 72 hours before the day of the event.
  • I collected the final payments only 5 days before the event and got the final BEOs signed.
  • Greeted clients, walked the room, and introduced them to a banquet captain.
  • Create BEOs and diagrams distribute BEOs.
  • Answered emails and phone calls and returned voicemail messages.
  • Send out thank you emails and surveys to all clients. .

Event Manager

Courtyard By Marriott
09.2015 - 02.2017
  • Markets and sells catering and conference services to potential clients.
  • Review food production and catering events to ensure the quality of products and services. Implements the Banquet Event Orders.
  • Event room setup and tear-down
  • Av Setup
  • Working the bistro
  • Helping the Chef to plate up food
  • BEO meetings
  • Scheduling Severs
  • Refreshing meeting rooms
  • Bartending banquet bar and bistro


Front Desk Agent

Courtyard By Marriott
06.2014 - 08.2015
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

Layton High
Layton, UT
06.2012

Skills

  • Customer service
  • Microsoft Word
  • Microsoft Excel
  • Customer and client relations
  • Filing
  • Microsoft PowerPoint
  • Multi-line phone proficiency
  • Coordination
  • Conference planning

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Davis Conference Center
08.2020 - Current

Event Manager

Davis Conference Center
02.2017 - 08.2020

Event Manager

Courtyard By Marriott
09.2015 - 02.2017

Front Desk Agent

Courtyard By Marriott
06.2014 - 08.2015

High School Diploma -

Layton High

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Cyntia Alonso