Cyntonio Johnson
Apopka,FL
Summary
With a proven track record at Exotic Roadside LLC, I excel in vehicle troubleshooting and delivering exceptional customer service under pressure. Skilled in tool proficiency and emergency repairs, I've significantly improved efficiency and customer satisfaction. My ability to navigate challenging situations and develop preventive measures showcases my analytical and interpersonal skills, contributing to a safer, more reliable service experience.
Professional roadside support specialist with proven track record of delivering reliable and efficient assistance. Skilled in vehicle troubleshooting, minor repairs, and customer service. Strong focus on adapting to changing needs. Trusted for dependability and achieving results in high-pressure situations.
Solid background in providing timely roadside assistance to variety of clients. Successfully diagnosed and resolved wide range of vehicular issues, ensuring customer safety and satisfaction. Demonstrated strong problem-solving abilities and excellent communication skills in high-pressure situations.
Overview
14
14
years of professional experience
Work History
Roadside Assistant
Exotic Roadside LLC
10.2020 - 08.2022
- Proactively addressed potential hazards at service locations by placing safety cones, flares, or warning signs as needed.
- Maintained accurate records of completed jobs for billing purposes, ensuring all necessary information was properly documented.
- Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
- Assisted customers in navigation towards nearby repair facilities or safe locations following completion of roadside assistance tasks.
- Developed preventive measures for recurring issues encountered during roadside assistance jobs, improving overall efficiency.
- Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.
Collections Agent
Bryant & Briant and Associates
12.2008 - 12.2009
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
No Degree - Paralegal Studies
Florida State College
Jacksonville, FL05-2026
Skills
- Tool proficiency
- Tire changing
- Fuel delivery
- Route navigation
- Emergency repairs
- Battery jumpstarting
- Vehicle troubleshooting
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Roadside Assistant
Exotic Roadside LLC
10.2020 - 08.2022
Collections Agent
Bryant & Briant and Associates
12.2008 - 12.2009
No Degree - Paralegal Studies
Florida State College
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